Front Office Supervisor

3 days ago

Singapur, Singapore Ibis Full time

Overview

“Why work for Accor? Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel located in the heart of Bugis. With 534 refurbished rooms and convenient access to four MRT stations (Bencoolen, Bugis, Rochor, Bras Basah), guests can easily reach Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Bugis MRT provides a direct link to Singapore Changi Airport. Experience a refreshing stay in a prime central location.”

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk when on duty. Lead the team to ensure that Front Desk operations run smoothly at all times and support Receptionists in their day-to-day tasks. Ensure that all guests are greeted and assisted with a high level of service in a genuine, warm manner.

Responsibilities
  • Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
  • Assist the Duty Manager in reviewing the staffing roster at the start of the shift to ensure efficient deployment.
  • Able to assist the Guest Service Executive in resolving operational issues.
  • Able to assist the Duty Manager in controlling room inventory; manage allocations according to hotel directives; plan room allocation and prepare arrivals, considering special requests.
  • Coordinate with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.
  • Update Opera PMS and use the system as an expert for the Front Office area; train others to do so.
  • Promote, develop, and maintain strong working relations to ensure shifts run smoothly and guests are greeted professionally in a Heartist manner.
  • Identify the person to whom the guest is speaking, understand the request, and direct the guest accordingly.
  • Monitor performance standards and report issues as needed.
  • Able to assist the Duty Manager in handling guests’ requests and complaints.
  • Able to train all existing and new team members.
  • Able to assist the ALL Star and in general be a Loyalty Ambassador who promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
  • Able to assist the Assistant/Front Office Manager in monitoring and checking retro-claims.
  • Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
Qualifications
  • Bachelor's Degree or Diploma in Hospitality Management or equivalent
  • Minimum 3 years of relevant experience in a similar capacity
  • Previous experience in a similar leadership role is an asset
  • A service-focused personality is essential
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
Visa Requirements

Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents.

Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Other
Industries
  • Broadcast Media Production and Distribution
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