Guest Service Executive

4 weeks ago

Singapur, Singapore MURRAY PTE. LTD. Full time

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group, which currently includes the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott)
  • Duxton Reserve, Autograph Collection Hotel (Marriott)
  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Garcha Group Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in over 7,000 hotels worldwide.
  • You have access to the "Global Learning + Development" tool, which creates personalized learning experiences to support your Marriott career growth. (See attached for full Marriott benefits.)
  • Enjoy 2 nights yearly staycation, including all meals and beverages (including alcoholic drinks), at any of the 4 Garcha Group hotels in Singapore.
  • Receive 20% off food and alcohol bills at all Garcha Group restaurants and bars.

We are seeking candidates with a passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will ensure that all guests enjoy their stay and depart with a desire to return.

You should have excellent command of English, outstanding organizational skills, and the ability to work efficiently in a fast-paced environment to ensure smooth shifts and seamless guest experiences.

Responsibilities include but are not limited to:

  • Processing guest check-ins and room assignments in accordance with hotel policies, discounts, and upselling strategies. Accommodate special requests when possible.
  • Handling check-in/check-out procedures, including luggage assistance and payment collection, following cash handling and credit card policies.
  • Responding to inquiries about hotel services, events, directions, and local attractions. Assisting guests with safety deposit boxes, additional keys, transportation, etc.
  • Pre-registering, blocking reservations, and managing same-day and future bookings. Cancelling reservations as per policies.
  • Performing night audits and preparing necessary reports during midnight shifts.
  • Handling Marriott-related inquiries.
  • Maintaining confidentiality of company, hotel, brand, and guest information in line with privacy policies.
  • Arriving on time, in uniform, and adhering to scheduled shifts.
  • Attending departmental meetings.
  • Maintaining a professional and positive attitude when communicating with guests and colleagues.
  • Flexibility to work in other departments as needed.
  • Complying with policies, safety, security, and emergency procedures.
  • Writing shift reports, including incidents of theft, accidents, or injuries.
  • Consulting with a supervisor before leaving the work area.
  • Participating in special projects, task forces, and committees.
  • Performing any additional duties assigned by management.
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