Executive, Guest Service

4 days ago

Singapur, Singapore The Ascott Limited Full time

Join to apply for the Executive, Guest Service role at The Ascott Limited .

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, spanning over 260 cities in more than 40 countries.

Job Description

You will support daily guest service operations in our serviced residence, creating a welcoming atmosphere that ensures residents’ satisfaction and a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

  • Assist residents with check-in and check-out procedures
  • Attend to all residents at the Front Desk
  • Issue apartment access key cards
  • Address and anticipate residents' queries and needs
  • Recommend nearby amenities, attractions, and assist with travel, tours, and restaurant reservations
  • Manage residents’ accounts, information, and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with onboarding new employees
  • Respond to queries via walk-ins, emails, and calls, and assist with requests
  • Record and handle resident feedback and complaints, referring them to supervisors and managers
  • Convey messages promptly to residents
  • Safeguard cash and residents’ valuables and belongings
  • Perform other related tasks as assigned

Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences
  • Support for staff volunteerism
  • Wellness programmes

At CapitaLand, we promote fair employment practices, recruit based on merit and alignment with our values, and provide equal opportunities regardless of race, gender, age, religion, or nationality. Only shortlisted candidates will be notified.

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