Senior Executive/Executive, Membership

4 days ago

Singapur, Singapore Resorts World Sentosa Full time
Overview

Senior Executive/Executive, Membership & Guest Services

Responsibilities
  • Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
  • Prepare daily shift opening/closing processes and documents.
  • Work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
  • Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.
  • Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
Qualifications / Requirements
  • Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
  • Diploma in Business or Marketing with proficiency in Microsoft Office applications
  • Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
  • Must be able to work rotating shifts, including weekends and public holidays
Details
  • Seniority level: Executive
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Hospitality
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