Manager (Housing Services, Front Office)

3 days ago

Singapur, Singapore National University of Singapore Full time

Responsibilities

  • Manage the daily activities of the front desk and meeting room.
  • Ensure smooth check-in/check-out processes and address operational challenges proactively.
  • Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.
  • Serve as the primary point of contact for escalated guest concerns, requests, and feedback.
  • Ensure guest needs and expectations are met with professionalism and efficiency.
  • Collaborate with other departments to accommodate special guest requests or VIP arrangements.
Staff Management
  • Recruit, train, schedule, and supervise Front Office staff.
  • Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.
  • Promote a culture of service excellence and teamwork.
Financial & Administrative Oversight
  • Oversee cash handling, billing, and front office-related financial transactions.
  • Monitor budgets, control costs, and optimize resource allocation.
  • Prepare operational reports and contribute to strategic planning.
Compliance & Safety
  • Ensure compliance with safety, security, and data privacy regulations.
  • Conduct periodic audits and implement corrective actions when necessary.
Strategic Planning & Collaboration
  • Participate in developing service improvement initiatives and departmental goals.
  • Work with marketing and events teams to support promotional activities and special events.
  • Contribute to sustainability efforts and organizational innovation.
Qualifications
  • Education and Experience
  • Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.
  • Proficiency in property management systems and office software.
  • Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.
Competencies
  • Leadership: Ability to lead, inspire, and develop a team.
  • Customer Focus: Commitment to delivering excellent guest service.
  • Organizational Skills: Effective time management and prioritization.
  • Decision-making: Capable of handling complex situations calmly and efficiently.
  • Adaptability: Ability to work under pressure and adjust to changing priorities.
  • Service mindset with attention to detail.
  • Ability to work flexible hours, including weekends and public holidays, as required.
Skills And Abilities
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to train and motivate staff in both service and technology adoption.
  • Skilled at managing guest expectations while maintaining operational efficiency.
  • Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.
  • Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.
  • Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.
More Information
  • Location: Kent Ridge Campus
  • Organization: University Campus Infrastructure
  • Department: Campus Life
  • Employee Referral Eligible: Yes
  • Job requisition ID: 30131

Note: This description retains the original job information and context while presenting it in clean, structured HTML using only the allowed tags.

#J-18808-Ljbffr

  • Front Office Manager

    3 days ago

    Singapur, Singapore MURRAY PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company. Overview Marriott Hotels: • Duxton Reserve Singapore, Autograph Collection • Maxwell Reserve Singapore,...

  • Front Office Manager

    3 days ago

    Singapur, Singapore SSG HOTELS PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company. Marriott Hotels: Duxton Reserve Singapore, Autograph Collection Maxwell Reserve Singapore, Autograph Collection...

  • Front Office Duty Manager

    3 days ago

    Singapur, Singapore SHANGRI-LA HOTEL LIMITED Full time

    At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...

  • Front Office Manager

    3 days ago

    Singapur, Singapore Resorts World Sentosa Full time

    Join to apply for the Front Office Manager (Hotels) role at Resorts World Sentosa . Responsibilities Develop, review and update policies and procedures for Front Office operations Conduct and support on-going Training programs for Front Office personnel especially on-the-job training Ensure that the established quality standard and high level of work...

  • Front Office Manager

    3 days ago

    Singapur, Singapore Nanyang Technological University Singapore Full time

    Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore 2 days ago Be among the first 25 applicants Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore The NTU Office of Commercial and Auxiliary Services (OCAS) is...

  • Front Office Supervisor

    3 days ago

    Singapur, Singapore IBIS Full time

    The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, a Front Office Supervisor is to ensure that all of the hotel’s guests are greeted,...

  • Senior Customer Service Officer

    3 days ago

    Singapur, Singapore Arts House Group (AHG) Full time

    Senior Human Resource Professional - IHRP | Certified Professional Job Purpose At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality. Your mission: To uphold our high service...

  • Front Office Supervisor

    3 days ago

    Singapur, Singapore IBIS Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Supervisor

    3 days ago

    Singapur, Singapore Ibis Full time

    Overview “Why work for Accor? Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel located in the heart of Bugis. With 534 refurbished rooms and convenient access to four MRT stations (Bencoolen, Bugis, Rochor, Bras Basah), guests can easily reach Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Bugis MRT provides a...

  • Front Office Business Analyst

    3 days ago

    Singapur, Singapore Upskills Full time

    Overview Upskills supports banks and financial organizations to lead projects efficiently and reduce time to market. Our expertise in capital markets software, combined with strong functional knowledge and our commitment to excellence makes us unique in the industry. Role We are seeking a highly motivated Business Analyst with good knowledge and experience...