Manager (Housing Services, Front Office)

4 weeks ago


Singapur, Singapore National University of Singapore Full time

Responsibilities

  • Manage the daily activities of the front desk and meeting room.
  • Ensure smooth check-in/check-out processes and address operational challenges proactively.
  • Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.
  • Serve as the primary point of contact for escalated guest concerns, requests, and feedback.
  • Ensure guest needs and expectations are met with professionalism and efficiency.
  • Collaborate with other departments to accommodate special guest requests or VIP arrangements.
Staff Management
  • Recruit, train, schedule, and supervise Front Office staff.
  • Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.
  • Promote a culture of service excellence and teamwork.
Financial & Administrative Oversight
  • Oversee cash handling, billing, and front office-related financial transactions.
  • Monitor budgets, control costs, and optimize resource allocation.
  • Prepare operational reports and contribute to strategic planning.
Compliance & Safety
  • Ensure compliance with safety, security, and data privacy regulations.
  • Conduct periodic audits and implement corrective actions when necessary.
Strategic Planning & Collaboration
  • Participate in developing service improvement initiatives and departmental goals.
  • Work with marketing and events teams to support promotional activities and special events.
  • Contribute to sustainability efforts and organizational innovation.
Qualifications
  • Education and Experience
  • Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.
  • Proficiency in property management systems and office software.
  • Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.
Competencies
  • Leadership: Ability to lead, inspire, and develop a team.
  • Customer Focus: Commitment to delivering excellent guest service.
  • Organizational Skills: Effective time management and prioritization.
  • Decision-making: Capable of handling complex situations calmly and efficiently.
  • Adaptability: Ability to work under pressure and adjust to changing priorities.
  • Service mindset with attention to detail.
  • Ability to work flexible hours, including weekends and public holidays, as required.
Skills And Abilities
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to train and motivate staff in both service and technology adoption.
  • Skilled at managing guest expectations while maintaining operational efficiency.
  • Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.
  • Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.
  • Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.
More Information
  • Location: Kent Ridge Campus
  • Organization: University Campus Infrastructure
  • Department: Campus Life
  • Employee Referral Eligible: Yes
  • Job requisition ID: 30131

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