Office of Organisation and Service Excellence

4 days ago

Singapur, Singapore Republic Polytechnic Full time
Office of Organisation and Service Excellence - Deputy Manager

Join to apply for the Office of Organisation and Service Excellence - Deputy Manager role at Republic Polytechnic .

This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.

Responsibilities
  • Lead and supervise a team of Senior Executives and Executives to deliver high-quality, learner- and staff-centric services across RP’s operational touchpoints.
  • Oversee operational processes supporting staff and student needs, ensuring efficient service delivery aligned with RP’s standards.
  • Drive service digitalisation and innovation by adopting digital tools and automation platforms such as Power Automate, Power BI, and low-code applications.
  • Collaborate with internal departments and external vendors to ensure service quality, monitor performance, gather feedback, and implement improvements.
  • Manage operational planning, resource allocation, inventory, contracts, and service schedules to support daily operations while maintaining compliance and documentation.
  • Coordinate with colleagues managing frontline operations to ensure alignment and continuity across service touchpoints, supporting both backend and frontline teams.
What we are looking for
  • Relevant academic qualifications with at least 5 years of experience in service operations or customer experience.
  • Strong leadership, mentoring, and team management skills.
  • Excellent organisational, administrative, and time management abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proactive mindset with analytical skills and a passion for continuous improvement.
  • Experience in stakeholder engagement with vendors, internal departments, and service partners.
  • Interest or experience in AI, automation, or data-driven tools (e.g., Power Automate, Power BI) to enhance workflow and service quality.
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Administrative
  • Industries: Higher Education

This job posting is active and open for applications.

#J-18808-Ljbffr

  • Organisational Excellence Manager – 2 year contract

    4 days ago

    Singapur, Singapore PUB, Singapore's National Water Agency Full time

    Organisational Excellence Manager – 2 year contract What The Role Is In this role, you will be part of the Transformation & Organisation Development (T&OD) team, and will focus on a Transformation-related portfolio. The T&OD team works on change management, internal communications, staff engagement, innovation, transformation and corporate social...

  • Senior / Manager, Service Excellence

    4 days ago

    Singapur, Singapore Frasers Property Limited Full time

    ABOUT FRASERS PROPERTY LIMITED Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”)...

  • L&D Specialist

    4 days ago

    Singapur, Singapore Civil Service College Full time

    What the role is The Service and Operations Management team (SOM) develops capabilities in the Public Service for service and enforcement practitioners in the public service. This is done through our suite of programmes, research and consultancy. We are looking for a Learning & Development Specialist to design and provide learning interventions in the areas...

  • Deputy Director

    4 days ago

    Singapur, Singapore Public Service Division Full time

    Overview The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: developing a flourishing and diverse workforce by supporting public officers' continual growth of skills and creating meaningful careers; developing a forward-looking and inspiring community of leaders who...

  • Executive Manager

    4 days ago

    Singapur, Singapore Ministry of Sustainability and the Environment Full time

    What the role is: You will be part of the Capability & Programming Branch (CPB) in Planning Capability Development Department (PCDD), which supports NEA’s role as the lead agency in planning and ensuring adequate supply of after-death facilities and services, including burial, cremation, columbarium, and ash scattering services. You will have the...

  • Senior Patient Service Associate

    4 days ago

    Singapur, Singapore KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD. Full time

    Overview We\'re seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities. Responsibilities Programme Recruitment & Data Management Track and analyse potential participant data using...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore Bank of China Limited Singapore Branch Full time

    Responsibilities We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have...

  • Associate, Service Excellence

    4 days ago

    Singapur, Singapore Ministry of Finance Full time

    Overview What the role is: As part of the Ministry’s communications and engagement efforts, you will be in a dynamic team that drives a culture of service excellence and effectively communicates policies and initiatives to internal and external stakeholders. Responsibilities Triage and respond to queries, feedback and appeals according to service standards...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Organisational Change Manager

    4 days ago

    Singapur, Singapore EXECUTIVE SHIP MANAGEMENT PTE LTD Full time

    Job Description Executive Ship Management (ESM) is looking into transforming their fleet safety culture and improving their record of performance in maritime safety. To effectively lead the people-side of change and drive deep engagement with all key stakeholders, ESM is seeking a skilled and experienced Organisational Change Manager to join the team. The...