Senior Patient Service Associate
4 days ago
Overview
We\'re seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.
Responsibilities- Programme Recruitment & Data Management
- Track and analyse potential participant data using advanced Excel functions
- Maintain comprehensive recruitment databases with meticulous attention to detail
- Generate recruitment reports
- Ensure data accuracy and compliance with PDPA guidelines
- Family Engagement & Screening
- Screen and assess family eligibility through systematic data analysis
- Guide prospective families through the programme enrolment process
- Coordinate with Social Work Assistants/Coordinators for recruitment of patient
- Manage appointment scheduling via the hospital appointment system
- Programme Support
- Coordinate with clinic staff to identify potential programme participants
- Maintain organised records of all recruitment activities
- Track and follow up on pending applications
- Administrative duties to support any ad hoc assignments, as when required
- Diploma with 2-4 years\' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years\' relevant experience
- Healthcare or community service experience is advantageous
- Advanced Excel skills for data analysis and management
- Strong experience in database maintenance and data cleaning
- Proficient in Microsoft Office, OAS and SAP
- Ability to learn and navigate healthcare management systems
- Exceptional organisational skills
- Strong attention to detail in data handling
- Professional yet approachable communication style
- Ability to maintain objectivity while showing empathy
- Team player with initiative and problem-solving abilities
- Fast-paced environment requiring efficient multitasking
Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.
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