Sr Patient Information Associate

3 days ago

Singapur, Singapore Institute of Mental Health Full time

Overview

Sr/ Patient Information Associate (Office Hour) role at Institute of Mental Health (IMH). Department: Contact Centre. Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Position and Department

Position: Sr/ Patient Information Associate
Department: Contact Centre

Job Description

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities
  • Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
  • Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
  • Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
  • Performs other duties assigned by supervisor
Requirements Competency
  • Service-oriented, confident and have a passion for helping others.
  • Good communication and interpersonal skills
Educational And Professional Requirements
  • Applicants with previous experience in call centre are welcome to apply
  • Able to do coverage when need arises after office hours till 9pm and on weekends
About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Hospitals and Health Care

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