Account Director

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Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson operates Priority Pass, the world’s original and leading airport experiences programme, with access to a network of 1,500+ lounges and travel experiences in over 650 airports in 148 countries. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception and continue to invest in innovation to deliver superior customer experiences.

Purpose of the role

The Account Director will be responsible for account development and revenue growth through a proactive client serving and customer engagement mindset. Develop new relationships cross-functionally across the account and initiate opportunities to introduce the full range of Collinson’s product and solutions. Engage with C level executives, build trust and credibility with the object of introducing and offering new Collinson solutions. You will be required to demonstrate P&L ownership, a proactive approach to account development and growth through a strong client servicing mindset.

• Relationship owner with clients
• Accountable for P&L of client
• Leadership and direction to deliver long term profit & growth of key accounts
• Formulate and implement commercial, operational and product strategy
• Lead cross team discussions and oversee the timing, cost and quality of delivery
• Develop & maintain relationships with appropriate contacts
• Anticipate, understand & respond to client’s burning platform
• Develop opportunities to cross-sell across Collinson product suite
• Lead opportunities (incl. RFPs & RFIs) through internal signoff processes in collaboration with other internal departments
• Negotiate and close contractual agreements & ensure compliance and renewal
• Provide inputs to Collinson innovation and new product pipelines
• Represent Collinson at key loyalty industry and corporate events

The success of the role will be measured by but not limited to the following:

• Account financials & revenue planning
• Farming & Mining related KPIs and growth target
• Reach map & relationship health across client org chart by CG product
• Client business & Competitor analysis + recommended CG Added value (relevance in client’s burning platform)

• Bachelor’s degree holder in business or other related majors
• Vast experience in account development, revenue growth – cross selling – upselling – deepening client engagement, strong account servicing mindset
• Background from hospitality or financial institutes is highly preferred
• High achiever with proven track record in profitable and successful delivery for clients
• High levels of attention to detail, whilst staying focused on larger goals
• Able to work independently, under pressure and tight timelines, working effectively across a large and complex, global organisation
• Puts the client first and takes a whole business view, considering benefits and implications to other parts of the business
• Results focused with successful record of accomplishments through skilled use of influence, persuasion, negotiation, and problem resolution
• You should also be used to working under pressure and to tight deadlines

Equal Opportunity Statement Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

Additional information We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at

• Director

• Full-time

• Business Development
• Industries: Consumer Services

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