Client Relationship Manager, EDU APAC

2 weeks ago

Singapur, Singapore Flywire Full time

Overview

We are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients in Singapore and Malaysia—to build stronger client relationships, drive revenue and utilisation through marketing, training, and integration of Flywire solutions.

Responsibilities
  • Drive revenue by building long-term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform onboarding, marketing, training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
  • Lead integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
  • Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities including internal reporting, contract renewals, pricing negotiations and new product expansion.
  • Become the established internal expert corresponding with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
  • Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solve client payment problems.
Qualifications
  • 5+ years of experience in international business development, account management or client success. Ideally strong experience in International Higher Education or Education Management.
  • A dynamic self-starter with the ability to work alone, as well as part of a team in a fast-moving environment. Takes initiative and is willing to engage internally and externally.
  • Excellent English written and verbal communication and presentation skills.
  • Fluency in Korean, Japanese, and/or Malay is desirable for this position, as it entails managing clientele in the APAC region.
  • Strong problem solving and project management skills with attention to detail, time management and analytical abilities. Familiar with online cloud business applications including Salesforce, Slack, Google, Zoom and Microsoft.
  • Bachelor Degree in Business, Communications, Marketing, Management or equivalent.
What We Offer
  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program
  • Work with brilliant people and learn more about their journeys via #InsideFlywire on social media
  • Dynamic & Global Team with longstanding remote collaboration
  • Wellbeing Programs (Mental Health, Wellness, fitness classes) with Global FlyMates
  • Be a meaningful part of our success — every FlyMate makes an impact
  • Competitive time off including volunteering days and digital disconnect days
  • Talent & Development Programs for managers and aspiring leaders

Submit today and get started We are excited to get to know you. Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, team peers, the VP of the department, and a skills assessment. Our Talent Acquisition Partner will walk you through the steps and be your point of contact for any questions.

Flywire is an equal opportunity employer. Diversity, inclusion and a global mindset are core to our people agenda.

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