Client Services, Manager

3 days ago

Singapur, Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

We are currently seeking experienced Manager to join our client services team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance / guidance in in a timely manner. Your responsibilities shall include and not limited to the following

The Role:

  • To act as an Account Manager and be responsible for designated corporate clients
  • To maintain relationships, assist in providing customer service to such clients and ensure customer retention
  • To assist in the administration of claims by members / clients
  • To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
  • To assist in the implementation of our corporate clients’ managed care programme or third-party administration
  • First point of contact and support to customers
  • Provide quality customer service to customers over the phone or email
  • Resolve customer’s enquiries efficiently and escalate problems/issues promptly
  • Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
  • Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
  • Update CRM logs promptly
  • Preparation and Generation of Reports as required
  • Any other tasks as assigned

Requirements and Competencies:

Interested candidates, please email us your full resume, stating current and expected salaries

  • At least 5 years of working experience in relevant industry and role
  • Candidates with prior experience with healthcare insurance provider will be an added advantage
  • Proficient in Microsoft Office Applications
  • Possess good interpersonal and communication skills
  • Ability to work under pressure
  • Passion for customer service and a good team player
  • Build high performance teams that can integrate with each other
  • Create a team environment that cultivates service excellence
  • Establish methods for measuring TPA effectiveness and efficiency
  • Drive change initiatives that improve business processes

Please be informed that only shortlisted candidates will be notified.

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