Senior Client Service Manager

3 weeks ago

Singapur, Singapore TMF Group Full time

Overview

Senior Client Service Manager at TMF Group. TMF Group is a leading provider of administrative services with a global presence, trusted to help clients invest and operate safely around the world.

As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Senior Client Service Manager to lead and manage key client relationships for Fund services, ensuring we consistently deliver outstanding results.

Key Responsibilities
  • Be the primary point of contact for global clients, ensuring consistent, high-quality service across all jurisdictions.
  • Own the client relationship—understand contracts, manage delivery, and drive satisfaction.
  • Lead regular business reviews, manage escalations, and ensure SLAs are met or exceeded.
  • Collaborate with local offices and global teams to ensure alignment and operational readiness.
  • Monitor contract performance, profitability, and client KPIs—proactively driving improvements.
  • Identify upsell opportunities and support strategic growth initiatives.
  • Champion client satisfaction through feedback loops, governance, and continuous improvement.
Key Requirements
  • Proven experience in client service or account management within financial services or fund administration (minimum 5 years managing against a commercial contract with understanding of SLAs and scope as applied to pricing).
  • Strong diplomatic and relationship-building skills across cultures and geographies.
  • A strategic mindset with the ability to manage complexity and drive change.
  • Excellent communication, negotiation, and influencing skills.
  • High integrity, resilience, and a passion for delivering best-in-class service.
  • Bachelor’s degree as a minimum.
  • Fluent in English, clear and concise written and oral communication.
What’s in it for you
  • 13th month salary.
  • Medical Benefits / Dental / Medical Check-Up Benefits.
  • Group Insurance Benefits (Life insurance / Group Hospitalization & Surgical / Group Personal Accident).
  • Flexible working arrangements.
  • TMF Academy / TMF Explorer program.
  • GoFluent language courses.
About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service, Consulting, and Administrative
Industries
  • Financial Services
  • Funds and Trusts
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