Executive, Service Quality

4 weeks ago

Singapur, Singapore Far East Hospitality Management (S) Pte Ltd Full time

Overview

The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting.

Responsibilities
  • Departmental Operations
    • Oversee and maintain inventory and asset records for the department
    • Monitor departmental expenses to ensure compliance and budget control
  • Service Audits
    • Support quarterly Service & Brand Standard Audits across all FEH properties, including data collation and report generation
    • Coordinate and consolidate action plans from individual properties
    • Propose improvements to the audit process by leveraging digital tools and technologies
  • Service Culture & Engagement
    • Assist in driving corporate culture initiatives through onboarding and engagement programmes
    • Plan and support colleague engagement campaigns and service recognition initiatives
  • Content & Communication
    • Research and curate service-related content for internal publications such as Daily Dose
    • Support training programmes through logistics coordination, materials preparation, and post-training follow-up
  • Others
    • Participate in cross-functional projects or initiatives as assigned by the Head of Department
Requirements
  • Diploma or Degree in Hospitality, Business, or related discipline (Fresh graduates welcome)
  • Minimum 1 year of relevant working experience in Customer Service or Hospitality is an advantage
  • Passionate about service excellence and continuous learning
  • Strong analytical skills with attention to detail and a results-oriented mindset
  • Excellent written and verbal communication skills (in English Language) with strong interpersonal abilities
  • Proficient in Microsoft Excel, PowerPoint, and Word
  • Familiarity with data analytics tools and digital reporting methods
  • Awareness and interest in Generative AI and its application in service and learning
Job Details
  • Seniority level: Executive
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality

We’re removing redundant placeholders and keeping only relevant information for the role.

#J-18808-Ljbffr

  • Quality Control

    4 weeks ago

    Singapur, Singapore Space Executive Full time

    Quality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that’s looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you’ll be part of the...

  • Executive, Service Quality

    7 hours ago

    Singapur, Singapore Far East Hospitality Full time

    2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning...

  • Service Quality Executive

    4 weeks ago

    Singapur, Singapore Cushman & Wakefield Full time

    Service Quality Executive - Expression of Interest Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield Service Quality Executive - Expression of Interest 1 day ago Be among the first 25 applicants Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield Get...

  • Service Quality Executive

    3 weeks ago

    Singapur, Singapore Cushman & Wakefield Full time

    Overview Service Quality Executive - Expression of Interest Responsibilities Provide comprehensive training to Customer service representatives Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre. Provide...

  • Regional Head of Service

    1 week ago

    Singapur, Singapore Page Executive Full time

    Take Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...

  • Regional Head of Service

    1 week ago

    Singapur, Singapore Page Executive Full time

    Take Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...

  • Service Quality Associate

    7 hours ago

    Singapur, Singapore Vanguard Healthcare PTE. LTD. Full time

    Work Location Senja Care Home Client Care Management Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences. Work towards resolving issues and ensuring a positive outcome for all parties involved. Collaborate with internal partners within the care home to ensure a cohesive and...

  • Director of Quality

    4 weeks ago

    Singapur, Singapore Raffles Hotels & Resorts Full time

    Overview Director of Quality & Service, Special Projects Join to apply for the Director of Quality & Service, Special Projects role at Raffles Hotels & Resorts Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury,...

  • FM Executive

    4 weeks ago

    Singapur, Singapore Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time

    Perform Quality Assurance (QA) role for MLD ContractsFM Executive to assist Quality Manger in conducting audits and process reviews. Compiles and prepare all audited data into trends and analysis for meetings. Reviewing of policies and procedures, based on the findings accordingly. Responsibilities • Formulate FM schedule for soft services scope and...

  • Quality Service Cleanliness

    4 weeks ago

    Singapur, Singapore - Full time

    Overview Industry/ Organization Type: Food Manufacturing Position Title: Quality Service Cleanliness (QSC) & Training Executive Working Location: Jurong West Working Hours: 5 days (Mon to Fri 8.30AM - 6PM) Salary Package: Basic Salary up to $4,000 + AWS + Variable Bonus Duration: Permanent Key Responsibilities Provide training to sales staff at...