Service Quality Executive

4 weeks ago


Singapur, Singapore Cushman & Wakefield Full time
Service Quality Executive - Expression of Interest

Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield

Service Quality Executive - Expression of Interest

1 day ago Be among the first 25 applicants

Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield

Get AI-powered advice on this job and more exclusive features.

Job Title
Service Quality Executive - Expression of Interest

Job Title
Service Quality Executive - Expression of Interest
Job Description Summary
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.
Job Description
About the Role:

  • Provide comprehensive training to Customer service representatives
  • Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre.
  • Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.
  • Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
  • Collaborate with contact centre leadership and operations to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
About You
  • Diploma holder in any disciplinary
  • Prior experience in contact center environment
  • Familiar with contact center performance standards, reports, and performance management
  • Good interpersonal and writing skills
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
  • Bonus for referring friends
  • Career development and a promote from within culture
  • An organisation committed to Diversity and Inclusion
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield” Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other

Referrals increase your chances of interviewing at Cushman & Wakefield by 2x

Sign in to set job alerts for “Service Executive” roles. Customer Service Officer - Singapore Airlines Service Centre at ION Orchard Client Success Representative (Remote, Contract) Customer Care Consultant - Based in Malaysia

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
  • Quality Control

    4 weeks ago


    Singapur, Singapore Space Executive Full time

    Quality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that’s looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you’ll be part of the...


  • Singapur, Singapore Far East Hospitality Full time

    2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning...


  • Singapur, Singapore Far East Hospitality Management (S) Pte Ltd Full time

    Overview The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Responsibilities Departmental Operations Oversee...


  • Singapur, Singapore Cushman & Wakefield Full time

    Overview Service Quality Executive - Expression of Interest Responsibilities Provide comprehensive training to Customer service representatives Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre. Provide...


  • Singapur, Singapore Page Executive Full time

    Take Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...


  • Singapur, Singapore Page Executive Full time

    Take Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...


  • Singapur, Singapore Vanguard Healthcare PTE. LTD. Full time

    Work Location Senja Care Home Client Care Management Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences. Work towards resolving issues and ensuring a positive outcome for all parties involved. Collaborate with internal partners within the care home to ensure a cohesive and...

  • Director of Quality

    4 weeks ago


    Singapur, Singapore Raffles Hotels & Resorts Full time

    Overview Director of Quality & Service, Special Projects Join to apply for the Director of Quality & Service, Special Projects role at Raffles Hotels & Resorts Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury,...

  • FM Executive

    4 weeks ago


    Singapur, Singapore Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time

    Perform Quality Assurance (QA) role for MLD ContractsFM Executive to assist Quality Manger in conducting audits and process reviews. Compiles and prepare all audited data into trends and analysis for meetings. Reviewing of policies and procedures, based on the findings accordingly. Responsibilities • Formulate FM schedule for soft services scope and...


  • Singapur, Singapore - Full time

    Overview Industry/ Organization Type: Food Manufacturing Position Title: Quality Service Cleanliness (QSC) & Training Executive Working Location: Jurong West Working Hours: 5 days (Mon to Fri 8.30AM - 6PM) Salary Package: Basic Salary up to $4,000 + AWS + Variable Bonus Duration: Permanent Key Responsibilities Provide training to sales staff at...