Executive, Service Quality
3 weeks ago
2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning resources. By enabling accessible and engaging learning experiences, the Executive contributes to building a culture of growth and service excellence within the organisation. Learning Content Creation (Digital Focus – 60%) Develop and produce engaging digital learning content, including script storyboards, short video clips, and multimedia assets to support both classroom and e-learning programmes. Review and refine PowerPoint decks for layout, consistency, and visual clarity. Prepare concise scripts for voice-over narration based on slide content. Use AI voice-over tools to record narration and generate multilingual versions (e.g., English, Mandarin, Japanese). Capture and edit photographs or short videos from actual training, service interactions, or workplace scenarios for use in learning modules and internal communications. Convert and publish e-learning materials as SCORM-compliant packages for upload to the Learning Management System (LMS). Maintain an organised library of training assets and ensure content alignment with brand and learning standards. Support the digitalisation of existing training resources, including OJT and service modules. Learning Administration and Support (30%) Coordinate training schedules, logistics, and material preparation for in-house learning programmes. Assist with research, survey preparation, and data collation for learning needs analysis and programme evaluation. Provide administrative support on vendor coordination and invoice processing. Support employee engagement and learning communications initiatives (e.g., Daily Dose updates, campaign visuals). Service Quality and Organisational Support (10%) Assist in compiling and updating Service Quality reports and CEI (Customer Engagement Index) data. Participate in cross-functional projects to enhance learning delivery and service standards. Provide support and participate in cross-functional projects or initiatives as assigned by the Head of Department. Requirements Diploma with 2–4 years’ experience, preferably in Learning & Development, hospitality, or multimedia content creation. Proficient in Microsoft PowerPoint, Excel, and Office Suite. Working knowledge of e-learning authoring tools (e.g., Articulate, Captivate, Scrom). Familiar with AI voice-over tools and basic video editing software. Understanding of SCORM packaging and LMS administration preferred. Analytical, meticulous, and results focused. Excellent command of written and spoken English to craft and ensure clarity and consistency across all learning and communication materials. Proficiency in Mandarin and Japanese is an advantage to accurately translate training resources and internal communications for our Chinese and Japanese learners. Able to work independently on tight timelines while managing multiple projects. Creative eye for design, storytelling, and user experience in learning. Passionate about continuous learning and quality improvement. Seniority level Executive Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr
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Executive, Service Quality
3 weeks ago
Singapur, Singapore Far East Organization Full timeThe Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Departmental Operations Oversee and maintain inventory and...
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