Executive, Service Quality
11 hours ago
2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning resources. By enabling accessible and engaging learning experiences, the Executive contributes to building a culture of growth and service excellence within the organisation. Learning Content Creation (Digital Focus – 60%) Develop and produce engaging digital learning content, including script storyboards, short video clips, and multimedia assets to support both classroom and e-learning programmes. Review and refine PowerPoint decks for layout, consistency, and visual clarity. Prepare concise scripts for voice-over narration based on slide content. Use AI voice-over tools to record narration and generate multilingual versions (e.g., English, Mandarin, Japanese). Capture and edit photographs or short videos from actual training, service interactions, or workplace scenarios for use in learning modules and internal communications. Convert and publish e-learning materials as SCORM-compliant packages for upload to the Learning Management System (LMS). Maintain an organised library of training assets and ensure content alignment with brand and learning standards. Support the digitalisation of existing training resources, including OJT and service modules. Learning Administration and Support (30%) Coordinate training schedules, logistics, and material preparation for in-house learning programmes. Assist with research, survey preparation, and data collation for learning needs analysis and programme evaluation. Provide administrative support on vendor coordination and invoice processing. Support employee engagement and learning communications initiatives (e.g., Daily Dose updates, campaign visuals). Service Quality and Organisational Support (10%) Assist in compiling and updating Service Quality reports and CEI (Customer Engagement Index) data. Participate in cross-functional projects to enhance learning delivery and service standards. Provide support and participate in cross-functional projects or initiatives as assigned by the Head of Department. Requirements Diploma with 2–4 years’ experience, preferably in Learning & Development, hospitality, or multimedia content creation. Proficient in Microsoft PowerPoint, Excel, and Office Suite. Working knowledge of e-learning authoring tools (e.g., Articulate, Captivate, Scrom). Familiar with AI voice-over tools and basic video editing software. Understanding of SCORM packaging and LMS administration preferred. Analytical, meticulous, and results focused. Excellent command of written and spoken English to craft and ensure clarity and consistency across all learning and communication materials. Proficiency in Mandarin and Japanese is an advantage to accurately translate training resources and internal communications for our Chinese and Japanese learners. Able to work independently on tight timelines while managing multiple projects. Creative eye for design, storytelling, and user experience in learning. Passionate about continuous learning and quality improvement. Seniority level Executive Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr
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Quality Control
4 weeks ago
Singapur, Singapore Space Executive Full timeQuality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that’s looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you’ll be part of the...
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Executive, Service Quality
4 weeks ago
Singapur, Singapore Far East Hospitality Management (S) Pte Ltd Full timeOverview The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Responsibilities Departmental Operations Oversee...
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Service Quality Executive
4 weeks ago
Singapur, Singapore Cushman & Wakefield Full timeService Quality Executive - Expression of Interest Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield Service Quality Executive - Expression of Interest 1 day ago Be among the first 25 applicants Join to apply for the Service Quality Executive - Expression of Interest role at Cushman & Wakefield Get...
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Service Quality Executive
3 weeks ago
Singapur, Singapore Cushman & Wakefield Full timeOverview Service Quality Executive - Expression of Interest Responsibilities Provide comprehensive training to Customer service representatives Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre. Provide...
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Regional Head of Service
1 week ago
Singapur, Singapore Page Executive Full timeTake Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...
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Regional Head of Service
1 week ago
Singapur, Singapore Page Executive Full timeTake Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...
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Service Quality Associate
11 hours ago
Singapur, Singapore Vanguard Healthcare PTE. LTD. Full timeWork Location Senja Care Home Client Care Management Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences. Work towards resolving issues and ensuring a positive outcome for all parties involved. Collaborate with internal partners within the care home to ensure a cohesive and...
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Director of Quality
4 weeks ago
Singapur, Singapore Raffles Hotels & Resorts Full timeOverview Director of Quality & Service, Special Projects Join to apply for the Director of Quality & Service, Special Projects role at Raffles Hotels & Resorts Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury,...
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FM Executive
4 weeks ago
Singapur, Singapore Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full timePerform Quality Assurance (QA) role for MLD ContractsFM Executive to assist Quality Manger in conducting audits and process reviews. Compiles and prepare all audited data into trends and analysis for meetings. Reviewing of policies and procedures, based on the findings accordingly. Responsibilities • Formulate FM schedule for soft services scope and...
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Quality Service Cleanliness
4 weeks ago
Singapur, Singapore - Full timeOverview Industry/ Organization Type: Food Manufacturing Position Title: Quality Service Cleanliness (QSC) & Training Executive Working Location: Jurong West Working Hours: 5 days (Mon to Fri 8.30AM - 6PM) Salary Package: Basic Salary up to $4,000 + AWS + Variable Bonus Duration: Permanent Key Responsibilities Provide training to sales staff at...
