Executive, Service Quality
3 weeks ago
The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Departmental Operations Oversee and maintain inventory and asset records for the department Monitor departmental expenses to ensure compliance and budget control Service Audits Support quarterly Service & Brand Standard Audits across all FEH properties, including data collation and report generation Coordinate and consolidate action plans from individual properties Propose improvements to the audit process by leveraging digital tools and technologies Service Culture & Engagement Assist in driving corporate culture initiatives through onboarding and engagement programmes Plan and support colleague engagement campaigns and service recognition initiatives Content & Communication Research and curate service-related content for internal publications such as Daily Dose Support training programmes through logistics coordination, materials preparation, and post-training follow-up Others Participate in cross-functional projects or initiatives as assigned by the Head of Department Requirements Diploma or Degree in Hospitality, Business, or related discipline (Fresh graduates welcome) Minimum 1 year of relevant working experience in Customer Service or Hospitality is an advantage Passionate about service excellence and continuous learning Strong analytical skills with attention to detail and a results-oriented mindset Excellent written and verbal communication skills (in English Language) with strong interpersonal abilities Proficient in Microsoft Excel, PowerPoint, and Word Familiarity with data analytics tools and digital reporting methods Awareness and interest in Generative AI and its application in service and learning #J-18808-Ljbffr
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Executive, Service Quality
3 weeks ago
Singapur, Singapore Far East Hospitality Full time2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning...
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Information Technology Audit Manager
2 weeks ago
Singapur, Singapore Space Executive Full timeInformation Technology Audit Manager - Financial Services Direct message the job poster from Space Executive Our client is an international mid-tier consulting firm with a growing regional presence and a strong reputation for delivering practical, high-impact solutions to their global clients across industries. Their teams are collaborative,...
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Service Quality Executive
4 days ago
Singapur, Singapore Cushman & Wakefield Full timeOverview Service Quality Executive - Expression of Interest Responsibilities Provide comprehensive training to Customer service representatives Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre. Provide...
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Client Servicing Team – Singapore
1 week ago
Singapur, Singapore Executive Access Full timeOur client is a global investment firm with decades of experience managing assets across alternatives. They operate in major cities worldwide, combining local market expertise with a global perspective. Their culture is rooted in collaboration, integrity, and delivering the best results for their clients. The Role Engaged in client service for investors,...
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Service Quality Associate
3 weeks ago
Singapur, Singapore Vanguard Healthcare PTE. LTD. Full timeWork Location Senja Care Home Client Care Management Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences. Work towards resolving issues and ensuring a positive outcome for all parties involved. Collaborate with internal partners within the care home to ensure a cohesive and...
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AVP, IT Quality Service Management
1 week ago
Singapur, Singapore HSBC Full timeJoin to apply for the AVP, IT Quality Service Management role at HSBC Overview Some Careers Have More Impact Than Others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Our GCIO organisation plays a critical role for the bank. This team partners with the...
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Singapur, Singapore ANKH Executive Search Full timeGlobal Senior Executive Search Consultant – BANKING, FINTECH & FSI TECHNOLOGY Location: PHRemote TopCommissionStructure|FlexibleGlobalRole About the Company – ANKH Executive Search is expanding! We are seeking experienced Senior Executive Search Consultant with a strong background in recruiting for banking software vendors, FinTech firms, and FSI...
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Data Scientist
3 weeks ago
Singapur, Singapore Space Executive Full timeWe’re partnering with a technology solutions provider to hire a Data Scientist for a long-term government project in Singapore. This role sits at the intersection of data science, analytics, and data infrastructure. Key Responsibilities Data Analysis & Insights Perform statistical analysis and predictive modelling using AWS Redshift datasets Develop...
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Senior Event Executive/Event Manager
2 weeks ago
Singapur, Singapore EXECUTIVE PRODUCTIONS AVL PRIVATE LIMITED Full timeOverview The Executive Group is a Singapore based events company with a growing Southeast Asian presence. The list of services provided by The Executive Group include comprehensive event planning ,installation , production and even live music entertainment services through its subsidiary companies. If you are keen to work with a dynamic team in a lively and...
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AVP, IT Quality Service Management
2 weeks ago
Singapur, Singapore HSBC Full timeJoin to apply for the AVP, IT Quality Service Management role at HSBC Brand: HSBC Area Of Interest Location: Singapore, 01, SG, Work Style Date: 16 Oct 2025 Some Careers Have More Impact Than Others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Our GCIO...
