Key Account Customer Service Officer

1 day ago


Singapur, Singapore S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED Full time

Job Summary: • Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.• Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.• Provide solutions to resolve challenges while ensuring minimal impact on clients.• Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.• Demonstrates professionalism and empathy when handling challenging situations.• Proactively identify recurring problems and suggest process improvements to prevent future occurrences.• Maintain accurate documentation of escalated cases, resolutions, and follow-ups.• Work closely with relevant departments to ensure smooth consistent service delivery.• Provide feedback and insights to improve overall customer care processes.• Assist with any other duties or projects assigned by the reporting officer.



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