Senior Operations Manager

1 week ago

Singapur, Singapore FULLERTON HEALTHCARE GROUP PTE LTD Full time

Key Responsibilities Operational Oversight Oversee the daily operations of all clinics, ensuring smooth and efficient functioning. Monitor and standardize clinic workflows and operational practices across locations. Conduct regular site visits and operational audits. Financial Management Participate in and provide input for P&L planning, budgeting, and financial forecasting. Control and optimize manpower and consumable costs in line with budget targets. Analyze financial data and develop strategies to improve cost-efficiency and profitability. Strategic Planning & Business Development Collaborate with leadership to design and implement strategic plans for the growth, development, and improvement of the business unit. Identify opportunities for expansion (new services, locations, partnerships). Lead the execution and evaluation of new projects and service innovations. Team & Resource Management Lead, mentor, and manage clinic managers and frontline staff across all branches. Ensure optimal staffing levels, training, and resource allocation. Drive a culture of accountability, teamwork, and high performance. Clinical & Service Quality Assurance Ensure consistent delivery of high clinical standards and patient-centered service quality. Monitor clinical KPIs and service quality metrics; implement improvements as needed. Collaborate with clinical and quality teams to ensure compliance with regulatory and accreditation standards. Project Execution & Evaluation Lead and support the rollout of new initiatives, services, or process changes. Use data-driven approaches to evaluate project outcomes and impact. Continuously refine and scale successful initiatives. Key Performance Indicators (KPIs) Clinic operational efficiency and cost ratios P&L performance of the department Patient satisfaction and service quality scores Staff engagement and turnover metrics Timeliness and effectiveness of project execution Clinical compliance and audit outcomes Qualifications & Experience Bachelor’s degree in Business Administration, Healthcare Management, or related field Minimum of 8–10 years of healthcare operations or clinic management experience, with at least 3 years in leadership role. Experience with P&L management and strategic planning. Knowledge of clinical operations, healthcare regulations, and service excellence. Skills & Competencies Strategic thinking and business acumen Strong leadership and team management Excellent communication and interpersonal skills Data-driven decision-making Change management and project execution Financial and resource planning expertise By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions. #J-18808-Ljbffr

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