Senior Operations Manager

5 days ago

Singapur, Singapore Aesopica Full time

The Senior Operations Manager is a key leadership role in a growing local company with plans for expansion. This role is responsible for overseeing operations across the organisation and driving system-level improvements and digital integration across teams to strengthen operational excellence, enhance employee engagement, and deliver best-in‑class customer experience. KEY RESPONSIBILITIES Company-Wide Operational Leadership (across Boutiques, Events, Fulfilment Logistics, Facilities Management and other operational areas) Provide operational leadership to achieve operational excellence. Lead in manpower planning; internal process (SOP) documentation, adherence & improvements; budget planning & usage; and team performance. Champion a culture of operational excellence built on quality, care and trust. Track KPIs, report insights, recommend improvements to Senior Management. Identify gaps and opportunities for system-level improvement such as manpower management, process improvement, cost efficiency, team productivity, technology adoption, scalable solutions, future-readiness. Develop and implement system-level improvements. Collaborate in cross‑functional teams to deliver improvements (e.g. with Marketing, Finance, HR). Digital Transformation & Systems Integration Identify and implement IT solutions – both traditional (POS) and emerging (AI, Data Analytics) – to enhance operational efficiency. Integrate existing IT solutions or manual workflows to supercharge operational efficiency. Overall responsible for operations in Boutiques and Events (assisted by Manager (Boutiques & Events)) – for all Boutique and Event operations in Front‑of‑House and Back‑of‑House: smooth daily operations, adherence to SOP and achieving KPI. Overall responsible for Fulfilment Logistics & Facilities Management Operations (assisted by Manager (Fulfilment Logistics & Facilities Management)) – for all operations: smooth daily operations, adherence to SOP and achieving KPI. WE ARE LOOKING FOR SOMEONE WITH / WHO IS High standard of integrity, professionalism and work ethic. Able to see the big picture, anticipate challenges, and implement system‑level solutions. Effective communicator who inspires confidence, clarity and action across teams. Effective leader who builds capable teams, fosters accountability and drives results. Collaborative leader who influences and unites teams to deliver operational excellence. Requirements & Qualifications Minimum 3 years of experience as F&B Operations Manager (overseeing 5 or more outlets), preferably in Quick Service Restaurant category. Degree or Diploma. Proven experience in implementing and integrating IT systems to enhance operational efficiency. Strong administrative, communications and leadership skills. Proficiency with Microsoft Office, Google Workplace. Willing to work a typical 5‑day work week, with flexibility to be in touch with ground operations on weekends and public holidays if needed. Reporting Lines Reports to Senior Management Direct Reports are managers of key functions and an HR Admin Exec within the Operations Department *Applicants may indicate their current and expected salary in their resume to help us better assess fit. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr

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