Account Director

2 weeks ago

Singapur, Singapore Hopper Full time
Overview

Account Director - Commerce (100% Remote - Singapore) at Hopper. As a key member of the Partner Success team at HTS, you will support the success and growth of our B2B travel commerce partners in APAC across products such as flights, hotels, cars, and packages. Reporting to the VP of Partner Success, you will focus on executing partner strategy, driving engagement, and ensuring partners are fully enabled to grow with our platform. This is a highly cross-functional role that blends commercial acumen, operational execution, and relationship management, with a special focus on Korean-speaking partners. You will work closely with Product, Engineering, Operations, and Commercial teams to ensure our partners’ ongoing success.

Responsibilities
  • Partner Success Strategy: Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction, driving adoption of additional travel products, and increasing overall revenue performance.
  • Partner Enablement: Lead onboarding, enablement, and day-to-day engagement for Korean-speaking partners, acting as their advocate within HTS.
  • Partner Growth: Drive adoption of new products, features, and upsell opportunities across our travel commerce platform.
  • Cross-Functional Collaboration: Coordinate with cross-functional teams to resolve partner issues, ensure smooth operations, and deliver an excellent partner experience.
  • Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
Qualifications
  • Strong interpersonal and communication skills to engage with stakeholders at all levels.
  • Business-level fluency in Korean and English (required).
  • Proven ability to manage and grow strategic partnerships.
  • Excellent analytical skills with experience in data-driven decision-making.
  • Experience in travel, e-commerce, SaaS, or working with Korean clients or partners is a strong plus.
Benefits
  • Well-funded and proven startup with large ambitions, competitive salary, and the upsides of a pre-IPO equity package.
  • Hopper covers 100% of the premiums for a group Health and Dental insurance plan.
  • Hopper offers life insurance and critical illness coverage to all employees.
  • All employees and their dependents have access to an on-demand network of international doctors — anywhere and anytime.
  • Generous parental leave, much above industry standards.
  • Unlimited PTO.
  • Access to a co-working space on demand through FlexDesk and a work-from-home stipend.
  • Hopper makes the full employer contributions to CPF for first and second year Permanent Residents.
  • Carrot Cash travel stipend.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams with massive impact.
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