
Technical Support Engineer, Partner
1 day ago
Technical Support Engineer (Partner) at Adyen. You will serve as the primary point of contact for Adyen's global partners, collaborating with cross-functional teams including partnership, technical, and commercial. Your efforts will influence our partners' ability to implement solutions, process payments, and support the growth of our merchants' businesses. Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, and operates 24/7 to serve partners worldwide.
What you'll do- Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
- You are responsible for assisting partners to enable merchants' full lifecycle (integration, expansion and operational excellence).
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from partners.
- Advising partners regarding the best implementation practices and also addressing specific partner's issues.
- Providing first class support service.
- You have experience as a Technical Support Engineer/Technical Solutions Consultant.
- You have experience with payment plugins and/or payment integrations.
- You have strong written and verbal communication skills in English.
- You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
- You have affinity with APIs, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting).
- You're able to troubleshoot technical problems, read application logs and find solutions to complex errors.
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
- You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
- You recognise that each interaction with a partner is a customer service experience. As such, you aspire to deliver a seamless partner support experience across the globe that transcends global boundaries and time.
- You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
- You have experience with dealing with payment integrations w/ Oracle, Microsoft Dynamics 365, Shopify or similar.
- You have experience with payment integrators.
- You have experience working with hardware networking or POS environments.
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.
What's next?Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Seniority level- Mid-Senior level
- Full-time
- Information Technology
Referrals increase your chances of interviewing at Adyen by 2x
#J-18808-Ljbffr-
Technical Support Engineer, Partner
7 days ago
Singapore Adyen Full timeAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support...
-
Technical Support Engineer, Partners
7 days ago
Singapore Adyen Full timeAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support...
-
Technical Support Engineer
2 weeks ago
Singapore PFU ASIA PACIFIC PTE. LTD. Full timePFU Asia Pacific Pte Ltd ("PAPL") is assigned as the control center in managing scanner sales and marketing within Southest Asia region. Join us as Technical Support Engineer to be an integral part of our regional sales team, helping to drive the growth of the Ricoh document scanners. **Responsibilities**: 1.Post-sales support: - Provide technical support...
-
Partner Support Engineer
4 days ago
Central Singapore ZVC SINGAPORE PTE. LTD. Full time**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $11,000 - $18,000 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 116080**Job Views** - 1Roles & Responsibilities Zoom is looking for a Partner Engineer to work with Zoom’s APAC partners. In this role, you will work directly with Zoom partners in pre and...
-
Lead Mechanical Engineer
5 days ago
Singapore beBeeMECHANICAL ENGINEER Full time $150,000 - $200,000Lead Mechanical Engineer PositionAbout the Role:We are seeking an experienced and skilled Lead Mechanical Engineer to join our team. The ideal candidate will have a strong background in mechanical engineering, excellent project management skills, and the ability to lead a team of engineers.Key Responsibilities:Review contract documents and make necessary...
-
Technical Support Engineer
3 days ago
Singapore SC AUTO INDUSTRIES (S) PTE LTD Full time**Job Description**: - Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners - Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product - Monitor the reliability of our product...
-
Senior Process Engineer
6 days ago
Singapore The Chemical Engineer Full timeWood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...
-
Senior Process Engineer
2 weeks ago
Singapore The Chemical Engineer Full timeWood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...
-
Technical Support Engineer
1 week ago
Singapore ZVC SINGAPORE PTE. LTD. Full timeWe are looking for a full-time **Technical Support Engineer **in **Singapore **. The ideal **Technical Support Engineer **is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The **Technical Support Engineer **is expected to be highly proficient in all areas related to our...
-
Technical Support Engineer
2 days ago
Singapore ADDER TECHNOLOGY (ASIA PACIFIC) PTE. LTD. Full timeTechnical Support Engineer will be overall responsible for processing technical support requests that come in from customers. - Ensuring support requests are dealt with in a timely manner and updating CRM appropriately. - Ensuring RMAs and Support cases are resolved successfully, and knowledge base updated. - Pre and post sales activities including gathering...