Technical Support Engineer, Partners

3 days ago

Singapore Adyen Full time

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Technical Support Engineer (Partners)
You will serve as the primary point of contact for Adyen’s global partners. In this role, you will collaborate closely with cross-functional teams within Adyen, including partnership, technical, and commercial teams. Your efforts will directly influence our partners’ ability to implement solutions, process payments, and support the growth of our merchants’ businesses.
Our team is driven by a shared commitment to success and thrives on collaboration. As a member of an international team with diverse backgrounds and expertise, you will be part of a dynamic, fast-paced environment. With Adyen operating 24/7, we follow a global model, ensuring seamless support across time zones. The team's deep expertise in payments is a crucial asset, providing immense value to our partners, merchants, and internal stakeholders alike.
What you'll do
Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
You are responsible for assisting partners to enable merchants’ full lifecycle (integration, expansion and operational excellence).
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from partners.
Advising partners regarding the best implementation practices and also addressing specific partner’s issues.
Providing first in class support service.
Who you are
You have experience as a Technical Support Engineer/Technical Solutions Consultant.
You have experience with

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