Manager, Category Planning

4 days ago

Singapur, Singapore Klook Travel Technology Limited Full time

Manager, Category Planning & Operations (Play/Mobility/Transportation Category)

About Klook: We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014, Klook inspires and enables more moments of joy for travelers with over half a million curated experiences across 2,700 destinations worldwide. Our international community of over 1,800 employees spans 30+ locations. We work hard and play hard, guided by our six core values: Customer First, Push Boundaries, Critical Thinking, Build for Scale, Less is More, Win as One.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, where everyone has an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

What you’ll do
  • Lead & drive commercial and service level performance for travel product verticals globally, ranging from attractions, tours & activities to mobility vertical.
  • Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
  • Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, focusing on customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, and booking experience.
  • Product & Technology: Collaborate with product & technology teams to improve exposure, usability, and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels.
  • Data Analysis: Build metrics and implement mechanisms to monitor and analyze commercial and operational performance.
What you’ll need
  • 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management.
  • Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (e.g., railway, bus, ferry) is a plus.
  • Track record of successfully driving cross-departmental projects is preferred.
  • Fluent in English and Chinese. Proficiency in additional languages is a plus.
  • Start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves mindset; able to work independently when required.
  • Globally-minded and comfortable working with people from different cultural backgrounds and time zones.
  • Effective communicator with excellent interpersonal skills and the ability to build strong relationships across all levels.
  • Ability to work across a matrix, fast-paced, and evolving environment; a leader who can operate in a dynamic setting.
  • Analytical with a strong bias for data-driven decisions; able to distill insights from multiple data sources.
  • Sound business judgment with a proven track record of ownership and delivering results.
What you’ll get
  • An awesome team of international colleagues
  • A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
  • An environment that values and supports your growth
  • Ownership of projects with real impact
  • No boredom Every day is a new exciting challenge

Special notes: We do not accept unsolicited resumes from staffing agencies or recruiters without an approved agreement. See official policy for details.

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