Manager, Category Planning

Overview

Manager, Category Planning & Operations (Play/Mobility/Transportation Category )

Join to apply for the Manager, Category Planning & Operations (Play/Mobility/Transportation Category ) role at Klook

About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world. Our international community of over 1,800 employees, based in 30+ locations, share six core values: Customer First, Push Boundaries, Critical Thinking, Build for Scale, Less is More, Win as One. We work hard and play hard, maintaining our high-performing culture as we are guided daily by these values. We never settle, and together we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Join us

What you’ll do

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from attractions, tours & activities to mobility vertical.
• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc.
• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
• Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus
• Track record of successfully driving cross departmental projects is preferred
• Fluent in both English and Chinese. Proficiency in additional languages is a plus.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
• Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results

What you’ll get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom Every day is a new exciting challenge

Note: Some text originally included as boilerplate or notices has been reformatted to fit the allowed HTML tags. Final content preserves intent and key details.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter. AGENCY: Klook will not be responsible for, nor pay, any fees related to unsolicited resumes.