Manager, Sector Enabler
3 weeks ago
The Manager, Sector Enabler plays a key role in strengthening the service ecosystem to support the inclusion of persons with disabilities in the community. This role oversees therapy and assistive technology (AT) programmes, ensuring the quality, effectiveness, and sustainability of services. The manager will be responsible for programme planning and delivery, team development, stakeholder engagement, data-driven reporting, and compliance with funder and regulatory requirements.
Responsibilities Programme and Operations Management- Plan, implement, and manage therapy and AT services to meet funder and organisational KPIs.
- Lead service design, delivery, and evaluation in collaboration with internal teams and external partner organisations.
- Oversee contract preparation, service agreements, and partnership renewals including conducting biannual/annual reviews with service partners.
- Contribute to strategic planning efforts to grow and improve service offerings and community outreach.
- Monitor service quality and compliance with workplace safety, infection control, and sector best practices.
- Coordinate and manage audits, including data preparation and follow-up.
- Lead and develop a multidisciplinary team, including therapists, AT specialists, and administrative staff.
- Provide supervision, coaching, and performance management, including appraisals, career development, and staff development plans.
- Facilitate cross-functional collaboration and cross-disciplinary learning within the division.
- Oversee recruitment, onboarding, assignment planning, and approval of leave and allowances.
- Foster a team culture focused on continuous improvement, high service standards, and client-centered practices.
- Establish and maintain administrative and operating policies to support efficient service delivery and good governance.
- Manage data collection systems to ensure accuracy and completeness for funder reporting.
- Track service outputs and outcomes; prepare timely and accurate reports for funders and internal stakeholders.
- Coordinate with finance and management teams to prepare programme budgets and monitor expenditures and asset replacement.
- Ensure compliance with regulatory requirements related to licensing, safety, and internal controls.
- Serve as a primary liaison with partner organisations, funders, and community stakeholders.
- Manage feedback and queries from clients, caregivers, and members of the public in a responsive and professional manner.
- Build strategic partnerships and networks to promote inclusive practices and raise awareness of sector enabler initiatives.
- Represent SPD at events and contribute to relevant sector forums and communities of practice.
- Engage in any other duties as may be assigned from time to time.
- University degree in a relevant field (e.g., Allied Health, Assistive Technology, Social Work, Rehabilitation Sciences, Public Health, or related disciplines).
- Minimum 5 years of experience in programme management or service delivery within the social service or healthcare sectors, including experience working with persons with disabilities.
- Strong interest in assistive technology.
- Proven experience leading multidisciplinary teams and managing service operations.
- Experience in audit preparation, compliance, and working with funders or government agencies.
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