Manager, Business Enablement

2 weeks ago


Central Singapore PayPal Full time

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Description**:
**In your day-to-day role you will**:

- Partner with SLOD Compliance and GFC staff to establish risk appetite, minimum acceptance and onboarding requirements for merchants in specialized industries presenting increased regulatory and/or AML/CTF risks.
- Develop, socialize and maintain company-wide guidance in relation to acceptance, onboarding and ongoing support of merchants in complex verticals and regulated sectors, such as playbooks and training materials.
- Assist with the review of new products and development of monitoring and control frameworks to support strategic product initiatives in relation to complex verticals and regulated merchant sectors.
- Deliver executive-level presentations and ongoing education to key leaders across the company with respect to AML/CTF and Compliance related risks, control environment, and enablement activities within elevated risk segments.
- Oversee regulatory inquiries related to strategic or large enterprise merchants, coordinating responses and implementing process enhancements where required.
- Represent PayPal’s AML/CTF and Compliance practices around complex verticals and regulated sectors to external payment partners in the jurisdiction.
- Develop relationships and work collaboratively with cross functional groups and leaders within and outside of PayPal to drive results.

**What do you need to bring**:

- Minimum of 8 years of AML/CTF, Compliance, Regulatory or similar experience, ideally interacting with complex sectors, regulated verticals and/or high-risk customer acceptance.
- Experience working in a regulated financial institution, preferably in the space of digital payments, novel financial technology and innovative channels.
- Experience with AML/CTF controls, risk management frameworks and regulatory compliance.
- Ability to manage execution against critical tasks in a timely manner with mínimal supervision and high adaptability to novel business areas.
- Must possess exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines, both within and outside of PayPal.
- Exceptional at organizing and prioritizing tasks with the demonstrated ability to manage the day-to-day operations of large, complex GFCC programs in a changing regulatory environment.
- Proven ability to exhibit agility in navigating from current state to proposed solutions.
- Exceptional written and oral communication skills.
- Experience creating and delivering presentations to executive audiences, regulators/external stakeholders.
- Proven ability to execute in a fast paced and deadline driven environment.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-



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