Head of Merchant Operations

Get AI-powered advice on this job and more exclusive features. Report to: COO / Board Overview Obita is a global B2B cross-border payments and digital finance network — powering stablecoin-driven payments, liquidity management, and compliance solutions for enterprises, merchants, and fintechs. We bridge Web2 and Web3 financial infrastructures, offering compliant, secure, and efficient enterprise-grade payment services including multi-currency accounts, custody, smart compliance, and blockchain-based financial products. With Hong Kong and Singapore as key hubs, and business growing across APAC, EMEA, and emerging markets, we’re seeking talented professionals with a strong compliance mindset and global vision to join our leadership team. Role Overview The Head of Merchant Operations will be responsible for establishing and scaling the company’s merchant operations framework, driving the activation, transaction growth, and retention of cross-border B2B merchants. This role oversees the full merchant lifecycle, including onboarding, KYC/KYB review, transaction monitoring, and compliance management. Based in Hong Kong or Singapore, the Head of Merchant Operations will play a key role in strengthening operational efficiency, ensuring compliance, and enabling the scalable growth of merchant services. Key Responsibilities Design, implement, and optimize the merchant operations framework, ensuring efficiency, compliance, and scalability. Drive merchant activation, transaction growth, and retention, ensuring sustainable business performance. Oversee the full merchant lifecycle: onboarding, KYC/KYB review, account setup, transaction monitoring, and ongoing compliance management. Develop data-driven strategies to improve merchant engagement, operational efficiency, and revenue contribution. Collaborate with Product, Treasury, Compliance, and BD teams to deliver smooth and compliant merchant experiences. Establish and maintain policies, SOPs, and controls for merchant operations to meet regulatory and business requirements. Monitor KPIs and prepare regular operational performance reports for management. Build and lead a merchant operations team, fostering a culture of accountability, efficiency, and continuous improvement. Ensure readiness to support business expansion into new markets with scalable operations infrastructure. Requirements Bachelor’s degree or above in Business, Finance, Operations, or related fields. 5–8 years of operations experience in cross-border payments, cross-border trade, or supply chain finance. Strong knowledge of merchant onboarding, KYC/KYB processes, and compliance frameworks. Proven experience in data analysis, operational strategy, and process optimization. Hands-on experience in building and managing scalable operations systems and teams. Excellent problem-solving, organizational, and cross-functional collaboration skills. Strong leadership skills with experience managing and mentoring teams. Based in Hong Kong, Singapore, or remote, with willingness to travel as needed. What We Value Entrepreneurial mindset with the ability to thrive in a fast-paced, goal-driven environment; Pragmatic, results-oriented attitude balancing compliance rigor with business needs; High learning agility, accountability, and collaborative spirit across functions and cultures. Job Details Seniority level: Executive Employment type: Full-time Job function: Management and Manufacturing Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Obita by 2x Note: This description excludes unrelated postings and focuses on the Head of Merchant Operations role at Obita. #J-18808-Ljbffr