Relationship Officer

1 week ago


Singapur, Singapore E M SERVICES PRIVATE LIMITED Full time

Duties and Responsibilities: Manage the residents and enhance overall service experience of residents Proactively engage with the residents & advisors to address their unmet needs and (dis)satisfaction level Attend to feedback, complaints and services requested by the residents and follow up with contractors / internal technical team to resolve the issues that were raised Conduct callback with the resident to ensure issues are well-resolved before closing the case Assist in crisis management and visit affected residents and provide updates accordingly Solve, propose and make decisions at operation level Enhance overall service experience Manage and monitor arrears cases Conduct home visits to remind residents for arrears payment and identify financial hardship cases Any adhoc duties as assigned by the supervisor Requirements: Candidate should preferably hold a Diploma in Hospitality Management Course Those without relevant diploma qualification but with relevant work experience will be considered too Possesses a strong customer-oriented mindset Possesses strong communication skills with ability to effectively engage with residents Ability to identify issues, think critically, and offer solutions quickly and efficiently Ability to work well with others, share information, and contribute to a positive work environment #J-18808-Ljbffr



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