Key Account Manager, Travel Retail

Join to apply for the Key Account Manager, Travel Retail role at EssilorLuxottica

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible

Main Responsibilities

The main function of this role is to provide efficient and effective support and expertise to the customers in tandem with the Regional Travel Retail Director, in the assigned territory, growing the net / retail performance. To ensure that all commercial / sales opportunities are maximized through analysis of detailed and historical collaboration, developing client's programs / reports, further growing the region, with current and potential customers.

Areas of Responsibilities and related activities Relationship with Customers

• Work directly with Key / Top accounts, on a weekly basis to achieve all weekly, monthly, quarterly and annual goals (Unit and $ sales with focus on brand segments).
• Liaise and proactively propose customers new orders placement in line with their sell-thru and inventory levels, especially when new collections are launched, encourage the customer to place orders regularly based on sales targets placed at the beginning of the year, and based on extensive knowledge of product.
• Implement and Manage customer assortments by brands at the customer level; Interfaces with planner on inventory needs and changes to account assortments; Establishes Merchandising program in line with direction from corporate office, customized to meet customer needs.
• Inform the customer pro-actively about the availability of pieces to place new orders with an assortment agreed together with the TR Regional Director.
• Liaise with Customer Service in Italy weekly, understanding all issues around pending shipments, and helping prioritize importance of shipments from a commercial standpoint.
• Build and provide tailored net and suggested retail price lists, for each unique account, jointly with the TR Regional Director.
• Deal with clients to increase SOS leveraging current space available or to increase it through dedicated projects.
• Forecasts weekly sales and for all special projects; Provides analysis of account sales, inventory, marketing initiatives and merchandising presentations.
• Proactively provide regular analysis / reports to the individual customers about orders and invoices, to inform and guide them about their situation and opportunities to grow / accelerate their business.
• Develop and lead sales and product presentations, conduct business reviews, using company provided reports and tools.
• Manage buying sessions in Singapore, Milan, Greater China offices and through Red Carpet. Support in the organization of exhibitions and events in the Region.
• Prepare reports and define presentations contents for fairs and meetings in tandem with Regional Director.
• Business Development: sourcing new travel retail clients within the region.

Control Activities

• Overview the shipping program together with the Customer Service / Control Dept.
• Overview the Order Portfolio together with the Customer Service / Control Dept.
• Review the Credit Control weekly reports and assist Credit control with collection of payments
• Control the availability files to place new orders and guarantee maximum fill rate.
• Control the discontinued skus files and inform the customers of them systematically.

Relationship with the Regional Director

• Support TR Regional Director with reports / analysis needed for forecasting / budget and specific studies.
• Support the TR Regional Director to recover information that justify a customer extra tolerance request, and to find prices and fulfill the clients price lists (deal with the Pricing Office in Italy.)
• Inform the TR Regional Director about open or already paid invoices, and about customers that are blocked for credit.
• Supply the TR Regional Director with client's master data (client codes, price lists, payment days and so on)
• Travel regularly with TR Regional Director to Top / Key customers, further developing relationships, educating clients on the products, best sellers, merchandising, and competitive actions, as well as to become more familiar with the context and specific nuance of the accounts.

Relationship with Marketing Team

• Work closely with Marketing Manager to maximize Key Account In-store presence (permanent and seasonal executions) and coordinates needs with customers' Marketing Department, inclusive of advertised images and pop needs for accounts.
• Work directly with Marketing Manager to build / implement strategic actions, (incentives / price off's / promotions) to grow business and / or offset competitive activities.
• Ensure that clients have current / most up to date products, to match current promotional / marketing visuals / activities.
• Work in partnership with Marketing Manager to deeply analyze results of activities and refine / improve future marketing promotions.

Network of Interactions

Internal - Marketing, Training, Corporate Brand Teams, CS, Product, Operations, Finance, Planning, STARS team

External - Clients, Distibutors.

Key Requirements

• Ability to manage projects, plan budgets, prioritize multi-tasking,control deadlines, work to meet team's targets.
• Objective-oriented achiever.
• Committed team player, with the ability to work with autonomy.
• Advanced Microsoft Office skills/ SAP Business Object, Content Lab, PLM, DSS, Prima
• Adaptable approach with the willingness to learn new skills and/or take on additional responsibilities.
• Excellent communication skills- verbal and written
• Educated to Bachelor's degree or equivalent qualification.

What's in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

• Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between).
• Join the Employee Shareholding Program to share in the Company's success and directly benefit from EssilorLuxottica's growth.
• Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.
• Enjoy team-building events and recreational activities organized by our volunteer-based 'Happiness Committee' in Singapore.
• Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
• Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, TCM, dental, and mental wellbeing.

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, General Business, and Sales
• Industries

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