IT Application Support Engineer

3 weeks ago


Singapore EXIM & MFR ENTERPRISE Full time

The IT Application Support Engineer to ensure effective operation, support, and continual improvement of business-critical applications (such as ERP, CRM, HRIS, and other internal platforms) and to provide essential user support on applications that may include basic infrastructure-related IT issues. The role is vital in maintaining business continuity by resolving user issues, collaborating on system enhancements, and contributing to cross-functional IT operations. The position also acts as a cross-trained backup for infrastructure-related support, helping ensure seamless operations, especially during peak loads.

Responsibilities:

Develop, maintain, and continuously improve IT documentation, including support procedures, configuration records, system guides, and knowledge base articles Deliver 1st and 2nd line support for applications (e.g., ERP, HRIS, CRM) Manage application-related incidents and service requests using the IT ticketing system Investigate and resolve recurring application issues; escalate to vendors if required Configure and maintain application settings, user roles, and permissions Perform system testing and validation during patches, upgrades, and changes Conduct training for end-users on business applications and IT tools Monitor application performance and assist in troubleshooting performance-related issues Collaborate with the IT System Engineer on infrastructure-related dependencies Participating in IT and business projects involving application support and implementation Support minor infrastructure tasks (e.g., network troubleshooting,

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