Application Support Engineer

21 hours ago


Singapore Rapsys Technologies Pte Ltd. Full time

Overview
We're Hiring: Application Support Engineer (Helpdesk)
We are seeking a dedicated Application Support Engineer to join our helpdesk team and provide technical assistance to users. The ideal candidate will have strong problem-solving skills, technical knowledge, and excellent communication abilities to troubleshoot application issues, resolve user queries, and ensure smooth system operations.
Location:
Singapore, Singapore
Work Mode:
Work From Office
Role:
Application Support Engineer (Helpdesk)
Key Responsibilities
Log, track, and resolve user support requests end-to-end.
Build & maintain a
knowledge base
(FAQs, case studies, procedures).
Handle user calls/emails, resolve issues, and support audit queries.
Disseminate
system updates & downtime notifications .
Prepare
query analysis reports
with improvement recommendations.
Support and improve
SAP HCM ERP helpdesk operations .
Requirements
Diploma/Degree in Computer Science, IT, or related.
2+ years' IT support/application support experience .
Knowledge of
SAP HCM ERP (preferred) .
Strong communication, problem-solving, and teamwork skills.
Ready to make an impact? Apply now and let's grow together
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