Head of Operations

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals. At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities. Get On Board for a Dynamic and Purposeful Career. The Head of Operations leads and manages the Operations team (Slot management, local logistics, local operations and husbandry) to deliver smooth and efficient operational activities aligned with PIL's strategic objectives. This role is part of the country leadership team and is responsible for driving operational excellence, cost-effectiveness and supporting the agency's 2026 aspirations. The Head of Operations will work closely with internal and external stakeholders to ensure the seamless delivery of operations while fostering a high-performing and engaged team. Key Responsibilities Oversee End-to-End Operations - Lead and manage all aspects of local operations, slot management, and local logistics to ensure smooth and timely execution of operational activities in line with vessel schedules and customer expectations. Ensure Resource Planning and Daily Execution - Allocate resources effectively and develop daily operational plans that ensure operational readiness, cost-efficiency, and responsiveness to evolving priorities. Drive Process Discipline and Operational Standards - Ensure adherence to SOPs, reinforce accountability across teams, and foster a culture of precision and operational discipline in execution. Collaborate Across Functions for Seamless Delivery - Work closely with Customer Service, Sales, regional and HQ functions, customers and external vendors to resolve issues, optimize outcomes, and ensure seamless execution. Enable Performance and Improvement - Monitor performance against key operational KPIs and continuously identify areas for improvement in cost, turnaround, container dwell time, and slot utilization. Support Strategic Objectives - Align operations with the SG agency's broader goals, including supporting the 2026 aspirations and transformation initiatives, while balancing day-to-day performance and long-term improvements. Requirements Bachelor's degree or Diploma in Business Administration, Logistics, or a related field. Minimum 10 years of experience in Operations, preferably in the shipping or logistics industry. Proven track record of leading and managing teams of 10 or more members, with a hands on approach. Strong understanding of operations, systems, and performance metrics. Benefits Be part of a leading global carrier with a strong focus on sustainability and innovation. Work in a dynamic and collaborative environment. Opportunities for professional growth and development. Application Process To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website. About Us Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands. Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi purpose vessels. Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services. PIL strives to meet the needs of its customers by providing value adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future ready shipping line. Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.