Head, Business Operations

Head, Business Operations Join to apply for the Head, Business Operations role at Nanyang Technological University Singapore We are seeking a dynamic and strategic Deputy Director of Business Operations to join the College of Engineering (CoE). Serving as a key strategic partner to the Dean, you will play a pivotal role in shaping and driving operational excellence across the College. This position acts as a central integrator across CoE’s administrative and functional units, ensuring alignment between college-level initiatives and school-level operations. You will proactively support the Dean in transforming the College through business strategy, operational oversight, and data-driven decision support. The ideal candidate thrives in a complex, fast-paced environment, brings strong strategic acumen, and is highly resourceful with a passion for continuous improvement. Key Responsibilities Strategic Business Operations Work closely with the Dean to oversee the business operations of the College, including HR, finance, faculty affairs, research, and student administration functions. Partner with functional heads at the College level and with operations leads across the schools under CoE to ensure alignment, cascading of initiatives, and effective execution. Initiative & Transformation Support Develop a strong understanding of the Dean’s priorities and challenges and proactively propose operational solutions and process improvements to support strategic goals. Drive and coordinate college-wide transformation initiatives that enhance efficiency, effectiveness, and sustainability. Champion innovation and propose strategies that support the College’s long-term development goals. Decision Support & Data Management Ensure the Dean and College leadership have access to accurate, timely data and insights to guide decision-making (e.g., financial balance, grant funding, manpower, research productivity). Identify information gaps and work with relevant functions to close them, including dashboard creation or process re-design. Stakeholder Engagement Act as a trusted liaison between the Dean and functional heads at both College and School levels. Facilitate communication and ensure the effective execution of the Dean’s directives across operational units. Serve as a key coordination point for operational matters involving the Dean, including participation in university-level or inter-college discussions related to business and administrative functions, where appropriate. People and Change Leadership Promote a culture of ownership, performance, and collaboration within the College operations team. Support the professional development and succession planning of key administrative staff. Qualifications & Experience A recognised Bachelor’s degree, preferably in Business Administration, Management, STEM-related field or other relevant disciplines; a postgraduate qualification (e.g. Master’s, MBA) will be advantageous. Professional certifications in project management, business analytics, or process improvement (e.g., PMP, Lean Six Sigma) would be beneficial. At least 10 years of relevant experience in business operations, strategic planning, administration, or management roles within a large or complex organisation (e.g., higher education, public sector, or corporate environment). Proven track record in leading multi-functional teams, driving operational excellence and transformation initiatives, and providing strategic support to senior leadership. Strong data-driven decision-making capability with proficiency in data analysis, reporting, and performance monitoring tools. Prior experience in the higher education or public sector environment will be an advantage but is not mandatory. Excellent written and verbal communication and presentation skills. Key Competencies Strong strategic and operational planning capability. Excellent stakeholder management and cross-functional collaboration. Proficiency in data-driven decision-making and performance analysis. Effective leadership, people management and communication skills. Competence in change management and process improvement. Sound financial and resource stewardship with a results-oriented mindset. We regret that only shortlisted candidates will be notified. Hiring Institution: NTU #J-18808-Ljbffr