Presales & Technical Support Specialist - CAD/BIM

1 week ago

Singapur, Singapore ACAD Pte Ltd Full time

Key Responsibilities Presales Support

  • Act as the technical expert during the sales cycle for Archicad and related BIM/CAD software solutions.

  • Deliver engaging product demonstrations, webinars, and technical presentations to prospective clients.

  • Assist the sales team in identifying client needs and proposing appropriate solutions.

  • Prepare and customize proof-of-concept models to illustrate product capabilities.

Technical Support

  • Provide first-line technical support to clients using Archicad and other CAD/BIM tools.

  • Diagnose and resolve software issues, escalating complex problems to the development or vendor support teams when necessary.

  • Maintain a knowledge base of common issues and resolutions to improve support efficiency.

  • Deliver onboarding, training, and ongoing support for new and existing users.

  • Monitor and follow up on support tickets to ensure timely resolution and client satisfaction.

Client Engagement & Product Feedback

  • Build and maintain strong relationships with users, gathering feedback to relay to product development teams.

  • Work closely with internal teams to keep up-to-date on product developments and industry trends.

  • Participate in user group meetings, events, and conferences to represent the company and promote the software.

Qualifications Technical Skills

  • Proficiency in Archicad is essential; knowledge of other CAD/BIM tools (e.g., Revit, AutoCAD, SketchUp) is a plus.

  • Understanding of BIM workflows , architectural design processes, and construction documentation.

  • Experience with CAD/BIM standards and interoperability formats (e.g., IFC, DWG, PDF).

  • Familiarity with rendering, visualization, and coordination tools is a bonus.

Professional Background

  • Degree/Dipoma in Architecture, Civil Engineering, or a related field.

  • Experience in a technical support, presales, or architectural design role (2+ years preferred).

  • Strong presentation and communication skills – ability to explain complex concepts to both technical and non-technical audiences.

  • Ability to manage multiple priorities and work independently or within a team.

Nice to Have

  • Archicad certification or formal training.

  • Experience working with clients in the AEC (Architecture, Engineering, Construction) industry.

  • Multilingual abilities, depending on regional needs.

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