Experience Ambassador

3 weeks ago

Singapore Eurokars Leasing Full time
Overview

We are seeking a dynamic and customer-focused individual to join our team as a Rental Experience Ambassador. As a Rental Experience Ambassador in Eurokars Leasing, you will be the face of our business, ensuring that our customers have a seamless and enjoyable experience throughout their rental journey. You will also be responsible for driving revenue growth through coordinating and optimizing day-to-day operations of our rental fleet and maintaining a welcoming and well-maintained lounge environment.

Responsibilities
  • Assist customers with the rental process – from welcoming them at the rental experience lounge to explaining rental policies, procedures, checking out/receiving rental vehicles and answering any questions they may have.
  • Verify and manage rental agreements, including proper documentation and compliance with company policies.
  • Coordinate the daily movement of rental vehicles to optimize fleet utilisation, ensure timely availability for customers, and streamline the rental process.
  • Execute quality control measures to ensure rental vehicles meet optimal safety and cleanliness standards.
  • Actively promote relevant additional services, upgrades, and products to customers to drive revenue growth and increase sales during the rental process.
  • Maintain the cleanliness, organisation, and ambiance of the rental experience lounge, ensuring that the lounge remains a welcoming and comfortable space for customers to relax and wait for their rental vehicles.
  • Collaborate with other teams, such as sales, fleet operations and marketing, to ensure a cohesive and positive customer experience across all touchpoints, amplify revenue performance, and facilitate efficient vehicle movement.
  • Continuously look for ways to enhance the overall rental experience for customers, providing recommendations and implementing improvements as needed.
  • Perform various administrative tasks related to rental operations, such as data entry, documentation, and record-keeping to support revenue tracking, lounge maintenance, vehicle movement planning, and customer satisfaction.
  • Embody our key business values every step of the way.
Qualifications
  • Diploma in Business, Operations Management, or a related field.
  • Previous experience in customer service, hospitality, sales, fleet management, or a related field is preferred.
  • Strong problem-solving skills with the ability to think quickly and make sound decisions in a fast-paced environment.
  • Ability to work collaboratively with cross-functional teams and external partners.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Class 3 driver's license is required.
  • Singaporeans and Singapore Permanent Residents is preferred.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Retail Motor Vehicles
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