Sales Operations Support Specialist

4 days ago

Singapur, Singapore LingoAce Full time
Regional HR and Operations Manager at a Global Startup Key Responsibilities
  • Manage and maintain the end-to-end sales process , including lead capture, distribution, and follow-up tracking to ensure timely engagement and conversion.
  • Oversee and update the CRM system , ensuring accuracy of data (leads, pipeline status, enrollment records, conversion tracking) and producing actionable reports for management.
  • Coordinate with the sales team to prepare weekly and monthly sales performance reports , highlighting conversion rates, ROI by channel, and revenue impact.
  • Support enrollment campaigns and parent outreach activities , ensuring proper documentation, tracking of promotions, and incentive management.
  • Provide administrative and operational support for offline events, roadshows, and parent workshops, including pre-event preparation and post-event lead follow-up.
  • Act as the bridge between sales and marketing , ensuring marketing-generated leads from organic, referral, and paid campaigns are properly captured, qualified, and converted.
  • Continuously review and improve sales processes and standard operating procedures (SOPs) to drive efficiency, compliance, and scalability.
  • Coordinate with marketing teams to support multi-channel campaigns (organic traffic, referral programs, and paid advertising) ensuring smooth integration into the sales pipeline.
  • Track performance across channels, consolidate data into dashboards/reports, and provide recommendations to optimize lead quality and conversion.
Qualifications
  • Diploma or Bachelor’s degree in Marketing, Business Administration, or related field.
  • 1–3 years of experience in sales support, operations, or marketing coordination (education industry preferred).
  • Strong knowledge of digital and offline marketing channels.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho) and MS Excel/Google Sheets.
  • Willing to support during weekends.
  • Ability to communicate effectively in both English and Mandarin (written and spoken) to liaise with parents and internal teams.
Compensation Package
  • Annual performance bonus
  • Medical outpatient and insurance
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Marketing, Business Development, and Advertising
Industries
  • E-Learning Providers and Education
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