Account Director

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

The Account Director will be responsible for account development and revenue growth through a proactive client serving and customer engagement mindset. Developing new relationships cross functionally across the account and initiate opportunities to introduce the full range of Collinson’s product and solutions. Engaging with C level executives, building trust and credibility with the object of introducing and offering new Collinson solutions. You will be required to demonstrate P&L ownership, a proactive approach to account development and growth through a strong client servicing mindset.
Key Responsibilities
The Account Director will be responsible for:
• Relationship owner with clients
• Accountable for P&L of client
• Leadership and direction to deliver long term profit & growth of key accounts
• Formulate and implement commercial, operational and product strategy
• Lead cross team discussions and oversee the timing, cost and quality of delivery
• Develop & maintain relationships with appropriate contacts
• Anticipate, understand & respond to client’s burning platform
• Develop opportunities to cross-sell across Collinson product suite.
• Lead opportunities (incl. RFPs&RFIs) through internal signoff processes in collaboration with other internal departments.
• Negotiate and close contractual agreements & ensure compliance and renewal
• Provide inputs to Collinson innovation and new product pipelines
• Represent Collinson at key loyalty industry and corporate events
The success of the role will be measured by but not limited to the following:
• Account financials & revenue planning
• Farming & Mining related KPIs and growth target.
• Reach map & relationship health across client org chart by CG product
• Communications planning & Buy-in maturity
• Client business & Competitor analysis + recommended CG Added value (relevance in client’s burning platform).
Knowledge, skills and experience required
• Bachelor’s degree holder in business or other related majors
• 10+ years’ experience in account development, revenue growth – cross selling – upselling – deepening client engagement, strong account servicing mindset
• Background from hospitality or financial institutes is highly preferred
• High achiever with proven track record in profitable and successful delivery for clients
• Hight levels of attention to detail, whilst staying focused on larger goals
• Able to work independently, under pressure and tight timelines, working effectively across a large and complex, global organisation
• Puts the client first and takes a whole business view, considering benefits and implications to other parts of the business
• Results focused with successful record of accomplishments through skilled use of influence, persuasion, negotiation, and problem resolution
• You should also be used to working under pressure and to tight deadlines.