Officer, Customer Engagement

2 weeks ago

Singapore Singapore Pools (Private) Limited Full time

We are looking for a passionate and professional Officer to join our Customer Engagement team.

Based in Singapore and reporting to the Senior Manager, the incumbent will provide operational and administrative support and assist team members to execute their works effectively and efficiently.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in administration or in operations, we want to talk to you.

What You'll Do

  • You will manage the day-to-day task such as movement of invoices and memos, raising the necessary forms, data entry into SAP system, SMAX, reporting Singapore Pools Account (SPA) numbers accurately and timely.

  • You will provide day-to-day operational support in Customer Experience Officer programme operations including monthly deployment, onboarding and related administrative matters.

  • You will ensure that staff are supported, able to carry out their work effectively and efficiently, and work is completed on schedule.

  • You will provide support in assigned projects and any other projects from time-to-time and ensure that items or services are delivered timely (e.g. Print and deliver red packets & gift packs or Lion dance engagement at retail outlets).

Who You Are

  • You have a minimum 'A' Level certification or a diploma from a recognized institution.

  • You should have a minimum of 3 years of relevant working experience in administration or a related role.

  • You should be proficient in MS Office.

  • You are a good team player and can work with minimum supervision.

  • You possess strong discipline, organizational and interpersonal skills.

Benefits

  • Competitive salaries

  • Flexi Benefits

  • Staggered working hours

  • Medical Insurance

  • Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channelled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

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