Customer Engagement Specialist

1 week ago

Singapore beBeeCustomerEngagement Full time $3,500 - $5,500
Job Description

The Customer Engagement Professional plays a pivotal role in strengthening customer relationships and ensuring seamless engagement experiences while supporting internal operations for senior leadership.

This role is responsible for managing customer interactions, assisting with billing processes, coordinating administrative arrangements for the C-suite, and contributing to overall customer satisfaction and loyalty. Fresh graduates with a strong customer-oriented mindset and willingness to learn are encouraged to apply.

Key Responsibilities:

  • Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
  • Build positive customer relationships to support trust and long-term engagement.
  • Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.

Customer Experience & Billing:

  • Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
  • Maintain proper documentation of contracts, service agreements, and customer records.

C-Suite Administrative Support:

  • Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
  • Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.
  • Support communication flow between executives and internal teams to ensure timely updates and task completion.

Reporting & Insights:

  • Maintain accurate records of customer interactions, billing, and engagement activities.
  • Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.

Requirements & Qualifications:

  • Diploma/Degree in Business, Marketing, Communications, or related field.
  • Fresh graduates are welcome to apply; prior experience in customer service, engagement, or administration will be an advantage.
  • Strong organizational, interpersonal, and communication skills.
  • Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
  • High level of discretion and professionalism in handling confidential matters.
  • Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.

Required Skills:

  • Ability to Multitask
  • Customer Relationship
  • Customer Experience
  • Travel Arrangements
  • Cost Management
  • Customer Engagement
  • Customer Relationships
  • Supervisory Skills
  • Task Completion
  • Invoicing
  • Marketing Communications
  • Administrative Support
  • Customer Satisfaction
  • Customer Service

About This Job

We are seeking a skilled and motivated individual to join our team as a Customer Engagement Professional. The ideal candidate will have a strong customer-oriented mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.

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