
Customer Engagement Specialist
7 hours ago
Customer Engagement Specialist
About the Role
- We are seeking a Customer Engagement Specialist to provide exceptional customer service and support to our clients.
Key Responsibilities
- To promote our centre programs to potential and existing customers through effective communication and relationship building.
- Handle phone and email queries efficiently and promptly, providing accurate information and resolving issues in a professional manner.
- Manage sales transactions effectively and efficiently, ensuring timely completion of tasks and meeting customer needs.
Administrative Duties
- Assist with arranging replacement lessons for students and appointments for parents, Centre management or teachers as required.
- Responsible for maintaining accurate inventory records and performing simple logistics tasks.
- Perform other administrative duties and ad hoc tasks as necessary.
Requirements: A minimum of GCE 'A' levels or Diploma qualifications, plus 2 years of relevant work experience in customer service roles. Proficiency in using MacBook and Google Suites is essential. Ability to work at multiple centres due to business demands.
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