Customer Engagement Specialist

2 weeks ago

Singapore beBeeCustomer Full time $4,500 - $6,000

The Customer Engagement Specialist plays a key role in fostering customer relationships and ensuring seamless engagement experiences. This role is responsible for managing customer interactions, assisting with billing processes, coordinating administrative arrangements, and contributing to overall customer satisfaction and loyalty.

This position requires strong organizational, interpersonal, and communication skills. The ideal candidate will have a diploma or degree in Business, Marketing, Communications, or a related field. Prior experience in customer service, engagement, or administration is an advantage.

Key Responsibilities:

  • Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
  • Build positive customer relationships to support trust and long-term engagement.
  • Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.

Customer Experience & Billing

  • Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
  • Maintain proper documentation of contracts, service agreements, and customer records.

C-Suite Administrative Support

  • Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
  • Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.

Reporting & Insights

  • Maintain accurate records of customer interactions, billing, and engagement activities.
  • Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.

Requirements:

  • Diploma/Degree in Business, Marketing, Communications, or related field.
  • Fresh graduates are welcome; prior experience in customer service, engagement, or administration is an advantage.
  • Strong organizational, interpersonal, and communication skills.
  • Proficient in MS Office Suite.

Benefits:

  • A fast-paced environment with opportunities for growth and development.

Why this role?

This role offers the chance to work in a dynamic team, build meaningful relationships with customers, and contribute to the success of our organization. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

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