Intelligence Group Manager – Senior Vice President

Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Intelligence Group Manager - Singapore - Hybrid (Internal Job Title: Info Security Ops Group Mgr - C14) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Citi Security and Investigative Services

Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and partnerships with other Citi business groups, law enforcement agencies, governments and industry counterparts.

CSIS Global Security and Intelligence Centers (GSIC)

CSIS has three main GSICs located in Tampa, London, and Singapore. All CSIS GSICs are responsible for the execution of four core programs, including:

• CCTV/Alarm Monitoring and Response – provide comprehensive physical security monitoring for threats to the firm’s assets, employees, and customers. GSICs monitor the access control system, intrusion detection and panic alarm systems for threats and use the systems and CCTV systems to initiate and coordinate a security response to security and safety incidents or crisis events.
• Threat Monitoring – execute disruptive, targeted and executive threat monitoring plans following the CSIS Intelligence Threat Monitoring Procedures. GSICs also engage and leverage the CSIS Strategic Intelligence team to enhance situational awareness of threats to Citi facilities and people, as well as context when dealing with disruptive events or crises.
• Workplace Violence Monitoring and Response – GSICs execute the CSIS verbal threats and workplace violence programs and serve as the primary intake utility for reporting of security threats and incidents by Citi employees, contractors and other stakeholders. GSICs record all incidents managed and produce ongoing and final reports on significant incidents.
• Traveler Assistance – GSICs execute the CSIS Traveler assistance program. This includes implementing travel risk management procedures to restricted destinations with guidance from the relevant security manager or Security Head of Cluster. This also includes monitoring travel to high-risk destinations and provide support and to account for travelers in the event of a disruptive safety events.

GSICs also provide Incident Response support to security managers and the CSIS Crisis Management Team. GSICs utilize approved mass-call solutions to provide instant notification of threats and response guidance to employees impacted by security and safety events.

This CSIS GSIC Intelligence Group Manager role will be based in Singapore and report directly to the Global GSIC Director.

In this role, you’re expected to:

• Manage and execute Global Security and Intelligence Center operations inclusive of four key processes: CCTV/ alarm monitoring and response; disruptive, targeted, executive threat intelligence monitoring and response; workplace violence program; and traveler assistance program.
• Manage and coach multidisciplinary and cross-functional team, inclusive of direct employees and non-employees. This includes ensuring GSIC team members consistently execute current operating procedures for monitoring and response.
• Maintain effective interaction models with all CSIS Anchors to ensure timely, clear and crisp escalation and coordination for security and crisis management response.
• Collaborate with CSIS Project Management and Technology (PM&T) with the business requirements and processes that need to be supported to enable PM&T to identify technology and systems to support the function of the GSIC.
• Support Risk and Controls and Transformation as well as to ensure all necessary approvals are in place for cross border data transfer and for data privacy considerations for all instances of the GSIC and Regional Control Rooms.
• Maintain Key Performance Indicators as per the guidance of Security Policy and Governance, Intelligence Governance, and Business Analytics and Data Governance to report the productivity and risk management of the GSICs.
• Coordinate the execution of appropriate training and establish oversight and supervision of the function commensurate with the criticality of the function, the distributed nature and round-the-clock nature of the operations.
• Develop and implement guidance and governance around the engagement with local enforcement and government agencies in the various jurisdictions in which Citi operates.
• Source and manage GSIC vendors and monitor Key Performance Indicators (KPIs), vendor-employee performance and training.
• Avoid, assess and escalate risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6+ years of relevant experience, with at least 3 years in a management role.
• Established experience in security operations required.
• Experience working or managing a security center involved in mission sets to include CCTV monitoring/Response, Intrusion detection systems response, escalation and reporting.
• Familiarity with banking security regulations and compliance standards.
• Background in corporate security or critical infrastructure protection.
• Experience coordinating with law enforcement and intelligence agencies.
• Strong knowledge of threat assessment and risk management strategies and familiarity with protective intelligence, Experience leading high-stakes incident and crisis response.
• Effective communication and coordination skills for cross-functional teams (IT, legal, compliance and risk management).
• Knowledge of physical security and geopolitical risks affecting Citi’s global operations.
• Ability to provide professional briefing to executives, stakeholders, peer institutions and government agencies for threat intelligence sharing. Military, law enforcement, or intelligence experience can be an asset, especially in protective security or counter-threat operations.

• Extensive experience managing a Security Operations Center (SOC) or equivalent, including threat monitoring, incident response and real-time threat management.
• Deep background in security technologies, including access control systems, surveillance and threat detection systems such as CCTV and Intrusion Detections Systems.
• Crisis response experience, coordinating with cross-functional teams and stakeholders to minimize the impact of incidents.

• Bachelor’s degree, preferably in Security Management, Criminal Justice, Risk Management, International Relations or a similar field
• Master’s Degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Note: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Technology

Job Family: Information Security

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.