Service & Admin Executive [Customer Enquiries | Finance/Operations Support] - SM09

4 weeks ago


Singapur, Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Customer Service Executive (Contract basis, renewable yearly) (Funeral Industry)

6-5-6-5 working days per week from 8.30am to 5.30pm or 9.30am to 6.30pm, including weekend and PH. Requires to hold standby phone (taking turns between 3 CS)

Salary: $2600 -$3000

Location: Geylang Bahru

Job scope:

  • Manage incoming calls, inquiries, and record case information
  • Assist service hall bookings and administration
  • Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
  • Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
  • Keep records of customer interactions, process, documentation, and update customer’s cases
  • Support frontline staff on administrative duties
  • Work closely with Finance and Operations Team
  • Follow communication procedures, guidelines, and policies
  • Assist in ad-hoc administrative duties
  • Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
  • Assist with administration and documentation for all repatriation cases
  • Respond to enquiries via email, web, and phone in a timely manner

Requirements:

  • Diploma holder with a minimum of 2 years of customer service experience
  • Possesses IT knowledge
  • Able to do shift work, and work on Public Holidays and Overtime

WhatsApp: (Shermaine)

Siah Sze Ming Reg No: R

The Supreme HR Advisory Pte Ltd EA No: 14C7279

#J-18808-Ljbffr
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