Call Centre Officer

3 weeks ago


Singapur, Singapore Raffles Medical Group Full time

Call Centre Officer (Full Time/ Part Time) Responsible for daily operations of Call Centre and Customer Care Department. Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage. Assist with appointment booking and scheduling for our Specialist and panel clinics Able to manage multi-media communications Speaks and writes well Ensure procedures and processes are streamlined and efficient Maintain close collaborative working relationship with all stakeholders Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes Alert, sensitive to service gaps and proactive to drive improvements Compliant to company policies and procedures and uphold strong ethics Ad-hoc assignments and duties Job Requirements Diploma holders with at least 2 years of Customer Service or call centre experience. Entry level candidates and diploma holders with no prior work experience are also welcomed to apply. An active listener with good communication skills A collaborative team player and multi-tasker Good problem-solving skills Emphatic and patient Customer-focused and a genuine passion for engaging and helping people Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr



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