Corporate Banking Call Agent

2 weeks ago


Singapur, Singapore PERSOL Full time

Corporate Banking Call Agent (Office hours) Working hours: Rotational shift, Mon – Sun Shift Pattern: 830am to 530pm 845am to 545pm 1030am to 7.30pm 1130am to 8.30pm Note: 2 months training (training most likely will be at Changi) Interact with internal & external customers to answer queries related to Corporate Banking products. Maintain a positive, empathetic, and professional attitude toward customers. Respond promptly to customer inquiries on general and transactional enquiries. Communicate with customers through various channels. Acknowledge and resolve customer requests. Customer outreach to encourage the use of digital services. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards. Collaborate with stakeholders to resolve all customer queries and requests. Multi-task while speaking to customers and toggle between system application screens in a fast‑paced environment. Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery. Adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues. Requirements Call Centre experience is an advantage Great interpersonal & positive attitude Proficient in MS Office #J-18808-Ljbffr



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