Vendor Enablement Partner

Overview

Vendor Enablement Partner - Small and Medium Business. TikTok's SMB team helps businesses and brands of all sizes unleash creativity, connect with audiences, and be discovered. The SMB team combines operational expertise, sales acumen, and a customer-centric mindset to help businesses achieve marketing goals on TikTok. The Vendor Enablement Partner supports the strategic functions of the Vendor Sales Team, driving efficiency, ensuring seamless operational processes, and contributing to revenue and ROI growth through strategic planning and execution.

• Advertising Product and System Knowledge Transfer
  • Collaborate with marketing teams, advertising platforms, and CRM platforms to acquire the latest advertising product knowledge, system updates, and related information.
  • Convert acquired knowledge into training materials tailored for trainers, supporting them in delivering training to the vendor sales team.
• Capability Certification System Development
  • Design and establish onboarding and on-the-job capability certification systems for the vendor sales team.
  • Develop and maintain a knowledge base platform to ensure the sales team has access to up-to-date learning resources and tools.
• Capability Improvement Initiatives
  • Work closely with the quality assurance team to analyze skill gaps within the sales team and design targeted improvement initiatives.
  • Create customized training plans based on business needs to help the sales team enhance performance.
• Trainer Certification Support
  • Support the vendor business team in trainer certification processes, ensuring trainers possess professional teaching skills and knowledge.
  • Regularly evaluate trainer performance and provide improvement suggestions and resources.
• Cross-Department Collaboration
  • Maintain effective communication with internal marketing, product, operations, and other relevant teams to ensure training content is timely and accurate.
  • Collect and address training needs from the sales team to optimize training systems and content design.

Minimum Qualifications

• Bachelor’s degree or higher, preferably in Marketing, Advertising, Education, or related fields.
• Experience in training operations, advertising product operations, or sales support; experience in supporting overseas markets is a plus.
• Familiarity with advertising products, CRM systems, and related tools; ability to quickly learn and translate complex information.
• Excellent communication and coordination skills; ability to collaborate effectively with multiple teams.
• Strong data analysis skills; ability to drive training optimization through data insights.
• Proficiency in English, with the ability to use it as a working language.

Preferred Qualifications

• Experience in advertising platform operations, sales team support, or B2B business.
• Familiarity with training system design and implementation; trainer certification experience.
• Experience in building or managing knowledge base platforms.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our product helps people authentically express themselves, discover, and connect. We value diverse teams and aim to create a space that reflects the communities we reach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to create an environment that reflects the communities we reach.