Data Center Account Manager

As a global leader in power and thermal management solutions, Delta Electronics was founded in 1971 and is headquartered in Taipei, Taiwan with annual revenue exceeding $13 billion. Our wide range of products and solutions cover power supplies, energy management systems, display solutions, and industrial automation products.

We are known for our focus on innovation, sustainability, and energy efficiency. Active investment in research & development, and implementation of cutting-edge technologies ensures our business drives positive environmental impact.

Looking forward to having you join our 85,000 colleagues in building a Smarter and Greener future, Together

Job Summary:

The Data Center Account Manager will be responsible for managing and expanding relationships with existing clients, ensuring client satisfaction, and driving growth within their assigned accounts. This role involves managing the delivery of services, identifying opportunities for upselling, and acting as the primary point of contact between clients and the data center operations team. The ideal candidate will have a strong understanding of data center solutions, excellent customer service skills, and a proven track record in account management.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary liaison between the data center and assigned clients, ensuring clear communication and timely resolution of issues.
• Build and maintain strong, long-lasting customer relationships by understanding their business needs and aligning them with data center solutions.
• Conduct regular account reviews and meetings with clients to discuss service performance, new opportunities, and any areas for improvement.

Service Delivery & Performance Monitoring:

• Collaborate with internal teams (operations, network, and technical support) to ensure the data center meets or exceeds service level agreements (SLAs).
• Monitor key performance indicators (KPIs) to ensure client satisfaction with uptime, capacity, security, and overall data center performance.
• Work closely with the operations team to ensure service delivery and address any operational issues quickly.

Contract Management & Upselling:

• Manage client contracts, ensuring timely renewals, compliance with SLAs, and the negotiation of terms.
• Identify opportunities for upselling and cross-selling additional data center services, such as disaster recovery, cloud services, or managed services.
• Drive revenue growth by proposing and delivering tailored solutions to meet client needs.

Strategic Planning & Reporting:

• Develop strategic account plans to drive retention and growth within assigned accounts.
• Provide regular reports on client activities, satisfaction levels, and service performance to internal stakeholders.
• Maintain accurate and up-to-date records of client interactions and contract statuses in the CRM system.
• Act as the first point of escalation for clients, ensuring timely resolution of any issues related to service delivery, billing, or other concerns.
• Advocate for the client's needs within the organization, ensuring that their feedback is considered in the development of services and solutions.

Qualifications:

• Bachelor's degree in Business, IT, Engineering, or a related field.
• 3-5+ years of experience in account management, preferably within the data center, IT infrastructure, cloud, or telecommunications industries.
• Strong understanding of data center operations, including cooling, power, networking, and security.
• Proven track record in managing client relationships, contract negotiations, and achieving sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM tools and Microsoft Office Suite.

Preferred Skills:

• Experience with cloud technologies and managed services is a plus.
• Familiarity with data center compliance standards such as SOC 2, HIPAA, and ISO 27001.
• Technical certifications such as Cisco, AWS, or similar are beneficial.
• Client-focused approach with the ability to build trust and rapport.
• Strong problem-solving skills and the ability to handle complex issues.
• Ability to collaborate cross-functionally to achieve client satisfaction and business goals.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Customer Service
• Industries Appliances, Electrical, and Electronics Manufacturing

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