Associate Director, T&O Regulatory Engagement

Overview

The Associate Director, Technology & Operations (T&O) Regulatory Engagement & Advocacy supports the Global Head, T&O Governance in driving regulatory engagement and advocacy across T&O, including Technology & Architecture (T&A), Information & Cyber Security (ICS), Data and Resilience. This role helps ensure that T&O engages with key regulators and provides high-quality, consistent regulatory responses aligned with the Group’s strategic objectives. The incumbent helps drive regulatory horizon scanning and ensures T&O is abreast of current and emerging regulatory requirements across T&A, ICS, Data & AI, Resilience, and third-party management. The role also drives engagement with regulators, manages correspondence, and monitors regulatory actions and obligations to ensure timely and effective resolution. It supports T&O representation in key working groups and industry bodies to influence policy and regulatory discussions. By driving a cohesive regulatory engagement and advocacy approach, the role strengthens risk management, enhances compliance with global standards, and reinforces T&O’s position as a trusted function in regulatory and governance matters.

• Strategy
  • Supports the Global Head, T&O Governance in developing and executing a regulatory engagement strategy that aligns with the objectives of T&O, covering all verticals: T&A, ICS, Data & AI, Resilience, and third-party management.
  • Helps ensure alignment of regulatory requirements with T&O’s strategic transformation agenda, including modernization, data governance, and resilience initiatives.
  • Maintains a comprehensive understanding of T&O’s risk profile, current regulatory requirements and emerging regulatory trends to anticipate and address challenges effectively.
• Business
  • Supports the Global Head, T&O Governance in defining and executing a proactive regulatory engagement and advocacy plan to drive a consistent and timely understanding of the T&O strategy, focus areas, risk profile, challenges, and achievements.
  • Manages key regulatory engagements for T&O (e.g., PRA/FCA meetings, PRA annual visits, Bi-annual College of Regulators, CAM meetings).
  • Manages PRA/FCA correspondence (e.g., PRA Feedback Letters, PSMs) and monitors action items to ensure timely resolution and regular progress updates to regulators.
  • Drives a coherent regulatory narrative across key regulators and risk committees, and identifies areas that may adversely impact regulator relationships for proactive management.
  • Supports engagement approaches at MT-1 and MT levels to ensure clarity of regulatory narrative and escalation/reporting of risks.
  • Develops regulatory MI, reporting, and collateral to provide senior stakeholders with information needed for informed decision-making on regulatory engagement.
  • Demonstrates high-quality execution discipline and attention to detail in regulatory activities.
• Processes
  • Executes and supervises regulatory engagement, advocacy, and horizon scanning processes to support the T&O Strategic Plan.
  • Manages correspondence with T&O’s key regulators and tracks regulatory actions and obligations to ensure timely resolution, providing progress updates as required.
  • Performs regulatory horizon scanning to stay abreast of current and emerging regulatory requirements across technology, ICS, data & AI, resilience, and third-party management.
  • Fosters collaboration with T&O stakeholders and external contacts (e.g., OTCR, regulatory bodies, industry bodies).
• People & Talent
  • Enhances collaboration with T&O and non-stakeholders, fostering knowledge sharing, continuous learning, and high performance.
  • Encourages accountability so T&O teams own responsibilities for managing regulatory change.
  • Leads by example, shaping the culture and values and aligning tone and expectations across T&O teams and partners.
• Risk Management
  • Partners with T&O stakeholders to identify, assess, and mitigate regulatory risks across technology, cybersecurity, data, and resilience.
  • Implements processes to escalate risks that may affect regulatory relationships or commitments.
  • Collaborates with T&O leaders to enhance regulatory risk awareness and alignment with the Group’s risk appetite and policies.
  • Identifies, escalates, mitigates and resolves risk, conduct, and compliance matters in a proactive, collaborative manner.
• Governance
  • Supports the Global Head, T&O Governance in defining an engagement approach at MT-1 and MT levels to ensure clarity of regulatory narrative and escalation/reporting of risks.
  • Responsible for delivering regulatory governance reports as required.
• Regulatory & Business Conduct
  • Displays exemplary conduct and adheres to the Group’s Values and Code of Conduct.
  • Ensures compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
  • Identifies, escalates, mitigates and resolves risk, conduct, and compliance matters collaboratively.
• Key Stakeholders
  • Global Head, T&O Governance and management team
  • Global Head, T&O Risk & Control (Interim) and management team
  • COO T&O and CIO Information Security & Data and management team
  • T&O Management Team
  • Group Chief Risk Officer (GCRO)
  • Global Head of OTCR and Management Team
  • Group Internal Audit (GIA)
  • Regulatory Liaison Team
• Our Ideal Candidate
  • Education: Bachelor’s or Master’s degree in Risk Management, Law, Business Administration, Technology, or a related field.
  • Experience: 10+ years in regulatory engagement, regulatory advocacy, horizon-scanning, risk governance, non-financial risk management, or related field.
  • Track record of direct engagements with regulators, particularly in key markets (e.g., PRA).
  • Prior experience performing regulatory advocacy, horizon-scanning, or related activities.
  • Familiarity with regulatory expectations on technology risk, information & cybersecurity, operational resilience, data & AI, and third-party risk.
• Qualifications
  • Bachelor’s or Master’s degree in Risk Management, Law, Business Administration, Technology, or a related field.
  • Understanding of managing regulatory change, especially in technology, information & cyber security, operational resilience, data & AI, and third party in a large (financial) institution.
• Role Specific Technical Competencies
  • Regulatory Environment - Financial Services
  • Regulatory Affairs and Regulatory Change Management
  • Analytical Thinking
  • Stakeholder Management
  • Risk Management

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continually striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday (total minimum 30 days).
• Flexible working options based around home and office locations, with flexible patterns.
• Proactive wellbeing support through Unmind and other wellbeing resources, development courses for resilience and human skills, global Employee Assistance Programme, and related support tools.
• A continuous learning culture with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation that embraces diversity and inclusion across teams, functions, and geographies.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.