Application Service Delivery Manager
3 weeks ago
We are seeking a highly motivated and seasoned IT professional with extensive experience in leading IT Development and Application Support (ASM) teams in an outsourced delivery environment within the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will be responsible for defining and implementing delivery processes, overseeing people management, planning work activities, and ensuring efficient execution across a large delivery organization. This role is critical in driving delivery excellence , customer satisfaction , and P&L performance . Key Responsibilities: Lead and manage large development and support teams (100+ FTEs) across onsite-offshore models. Establish and standardize operating procedures , team structures, and work allocation. Ensure adherence to ITIL processes and drive productivity through efficiency improvement levers. Maintain and improve service quality , addressing and resolving client service issues proactively. Effectively manage fixed-price engagements , with clear control over scope, budget, and timelines. Leverage strong technical acumen to guide and support delivery teams across technologies. Provide domain leadership across BFSI areas including Retail Banking and Payments. Engage with senior client stakeholders , acting as a trusted advisor and delivery partner. Participate in RFP and bid processes , providing delivery expertise during due diligence and solutioning. Collaborate with pre-sales and sales teams to support new business opportunities from a delivery perspective. Manage P&L ownership of the customer account, ensuring financial health and growth. Required Skills & Experience: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 15+ years of IT experience with 8+ years in delivery leadership roles. Proven ability to manage diverse, multi-ethnic, and geographically distributed teams . Deep expertise in BFSI domain , with hands-on experience in Retail Banking, Payments, and Digital Solutions. Strong delivery management background with exposure to Agile (Scrum/Kanban), Waterfall , and Iterative methodologies. Experience managing IT services under outsourcing and multi-vendor engagement models . Successful track record in managing transitions , including vendor handovers. Strong technical foundation in areas such as digital, cloud, data, or analytics . Demonstrated ability to manage client relationships , including C-level stakeholder communication. Experience in operations management , including cost control, service quality, and P&L accountability . Soft Skills & Attributes: Excellent written and verbal communication skills (technical and business-facing). Ability to operate effectively in a fast-paced, enterprise environment . Confident in presenting to senior management forums and answering strategic-level queries. Strong interpersonal, negotiation, and leadership skills . Adaptable, proactive, and committed to continuous learning and improvement. Seniority level Director Employment type Full-time Job function Project Management and Information Technology #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Xcellink Pte Ltd Full timeResponsibilities Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline. Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises. Provide support for all large-scale activities like system maintenance;...
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Service Delivery Manager
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Singapur, Singapore Success Human Resource Centre Pte Ltd. Full time2 years contract (renewable) Up to $6500 Mon – Fri: 8.30am - 6pm Tanjong Pagar Job Responsibilities: Service Management Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service. Maintaining high performance levels for service‑related processes and implementing improvement activities wherever...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Xcellink Pte Ltd Full timeThe Service Delivery Manager (PMET) will oversee the management and delivery of technology services for our clients. This position demands a keen focus on ensuring that service levels are met or exceeded while enabling successful project execution and operational performance. Key Responsibilities: Service Delivery Ensure that all business service deliverable...
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Service Delivery Director
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Singapur, Singapore ITconnectUS inc Full timeThe Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of application maintenance, cloud, and on-premises infrastructure services to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, a deep technical background across various technologies,...
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Service Delivery Manager
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Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
