Application Service Delivery Manager

Get AI-powered advice on this job and more exclusive features. Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context...

Responsibilities Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context Point of Contact for quality of service and...

Overview Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement...

Key Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based...

Select how often (in days) to receive an alert: Service Delivery Manager, Service Leadership NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities. We provide consulting, digital services, technology solutions, and more. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and...

We are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...

Join to apply for the Service Delivery Manager role at Black Box Join to apply for the Service Delivery Manager role at Black Box Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. Single point of escalation for the enterprise, including Vendor escalations when...

About the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...

The Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...

Job Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...