Guest Experience Leader
2 days ago
Key Responsibilities: • Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival todeparture.• Handle guest feedback professionally, resolving issues promptly andescalating when necessary.• Maintain high visibility in guest-facing areas to address needs proactively.• Collaborate with front-of-house and back-of-house teams to ensure smoothservice operations.• Provide training and support to team members on delivering outstandingguest experiences.• Step in to assist during high-volume periods to ensure service consistency.• Gather customer feedback through surveys, reviews, or informalconversations.• Analyze feedback trends to recommend improvements in service oroperations.Requirements: • Previous experience in hospitality, customer service, or a related field;leadership experience preferred.• Exceptional verbal and written communication skills; ability to engageeffectively with diverse audiences.• Quick thinking with the ability to resolve conflicts and handle complaintstactfully.• Ability to motivate and support team members in delivering top-notchservice.• Adaptability to varied situations, including busy periods and challengingguest interactions.• Familiarity with POS systems, and guest feedback tools is a plus.
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Guest Experience Agent
2 days ago
Singapur, Singapore RB CAPITAL HOTELS PTE. LTD. Full timeWhat's the job? Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and outsourced...
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Guest Experience Associate
2 days ago
Singapur, Singapore 9CO CITIES PTE. LTD. Full timeLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building's modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.Your Responsibility Reporting to the Front of...
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Host - Guest Experience
2 days ago
Singapur, Singapore GRAND HYATT SINGAPORE Full timeYou will be responsible to provide an excellent and consistent level of service to your customers as well as assisting the daily shift operations in line with brand standards. The Host - Guest Experience is responsible to contribute to the smooth and efficient running of the Guest Experience team within the Rooms Division, including the Concierge and...
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Assistant Guest Experience Manager
2 weeks ago
Singapur, Singapore PARKROYAL PICKERING HOTEL PTE. LTD. Full timeWe are seeking a dynamic and passionate Assistant Guest Experience Manager to join our team and elevate the guest experience within our Collection Club Lounge and Lobby Lounge. You will play a pivotal role in creating seamless, personalized, and memorable experiences for our high-value guests, including VIPs, loyalty members, and long-stay guests, while...
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F&B Guest Experience Specialist
2 days ago
Singapur, Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeResponsibilities Welcome guests at the entrance and escort them to their tables, ensuring a warm and inviting atmosphere. Articulate menu options to guests, making recommendations and answering questions to enhance their dining experience. Host and engage guests while serving food and beverages, ensuring prompt and excellent service standards. Assist with...
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Assistant Manager, Guest Experience
2 weeks ago
Singapur, Singapore Resorts World Sentosa Full timeGet AI-powered advice on this job and more exclusive features. The Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery. This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service...
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Service Leader
2 weeks ago
Singapur, Singapore Shangri-La Group Full timeJoin to apply for the Service Leader - Housekeeping role at Shangri-La Group 1 day ago Be among the first 25 applicants Join to apply for the Service Leader - Housekeeping role at Shangri-La Group At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our...
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Assistant Manager, Guest Experience
2 weeks ago
Singapur, Singapore Resorts World Sentosa Full timeThe Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery. This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service improvements through data insights and frontline feedback. The Assistant...
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Guest Experience Expert
2 weeks ago
Singapur, Singapore W Hotels Full timeGuest Experience Expert (Call Center Executive) Job Number: Job Category: Rooms & Guest Services Operations Location: W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 Schedule: Full Time Position Type: Non-Management Position Summary Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate...
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Assistant Guest Experience Manager
2 days ago
Singapur, Singapore OUE LIMITED Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
